We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Martel Plumbing & Heating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an 80 yr old widow & on Oct. 10, 2023 a representative of Martel Plumbing&Heating was assigned to my condo unit to check out my furnace & hot water tank. He pressured me to sign online an amount of $375 for minor repair of furnace & an amount of $3,650 for a 40 gallon power vented water heater altho I told him I was uncomfortable with not having an itemized paper quote listing breakdown of parts & labor charges. He noted all business was on line. It has since come to my attention that an other condo unit owner in my complex had paid $1,500 for similar work in her unit. I believe I was grossly overcharged & taken advantage of due to my advanced age & lack of knowledge of paperless transactions. A close relative of mine has called Martel with the complaint regarding a total of +$4000 paid them. Martel has not responded. The removal of old water ********************* of new heater took place on 10/17/2023.

    Business Response

    Date: 01/09/2024

    *******, Im sure this must have been very frustrating for you. As you know all of our pricing is up front to prevent these things from happening. Im sorry to say that you must have been miss informed from one one of your neighbors unless their tank was replaced several years ago. The cost of the tank is alone is approximately $2,000-$2,200. As you know we have been in business for a long time and that not because we make a habit of taking advantage of our customers. We pride ourselves in customer satisfaction and competitive pricing. 
    With that being said I will have the office contact you in the near future so we can come to an agreeable solution to make sure you are satisfied. 
    thank you for your patience. 
    sincerely *** Martel. 

    Customer Answer

    Date: 01/10/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

Martel Plumbing & Heating is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.