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Business Profile

Bank

BankNewport

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BankNewport's headquarters and its corporate-owned locations. To view all corporate locations, see

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BankNewport has 21 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been violated with fees after the checkbook order was delayed and then charged against a low balance triggering almost $100 in fees. Instead of the bank contacting me to inform me to make a deposit as to not trigger any NSF fees, instead the bank ran the checkbook charge knowing the low balance would not cover the transaction in order to ****** fees (very similar practices alleged in the class action suit against ******* bank). I am beyond disappointed that this bank engages in fee traps and does not hold itself to a higher standard of customer service. This happenstance is in bad faith and would have been avoided if the bank had alerted me that the checkbook charge was going to process and to make a deposit which I would have then when I reached out the bank said I was out of luck- what kind of bank holds their customers accounts hostage with unwarranted fees? There is nothing in the agreement that permits the bank to charge fees on a checkbook order nor did ******* warn me during my order otherwise I would have NEVER ordered the checks!!!!

      Business Response

      Date: 09/06/2023

      Dear **************************,

       

      We apologize that this occurred on your account.  We use a 3rd party company to order our checks and the fee came from them and not BankNewport.  We will take responsibility for our vendor and reverse all the fees that were charged.  You will see all the charges waived on the account as of today.

      Thank you for banking with BankNewport!

      *****************************

      BankNewport

      SVP Digital Banking

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