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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Double billing I paid a portion of a service that was provided and they billed my insurance the entire amount.FRAUD

    Business Response

    Date: 01/02/2025

    Response attached!

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a root canal done and i had constant problems from day one. I went to another dentist to get it checked because thw temoorary crown fell off and aspend dental wouldnt fix it unleas i paid them too. So the other two oral surgeous i saw took xrays and they did not di a full root canal. The only did half and the ground down the tooth so far a crown would not fit on it. They would not fix anything and now i have that ********** the one next to it missing and its missing xause of having to have other one pulled cause tjey damaged it so bad. So they never compmeted the job cause i wasnt even able to get a permanent crown cause of ***** mistake. And now they put a $1500 bill in coll3ctions for the money caus theother dentist called my insurance and said to not pay bexause they did not follow thru with there end of contract of finiah job and caused permanent damage

    Customer Answer

    Date: 07/17/2023

    I have not heard from the business in response to my complaint. They did medical malpractice and my insurance won't pay cause they did not complete job so they try to charge me...I do have a lawyer and this is going into legal matters....stay away from aspen dental they are aweful

    Business Response

    Date: 07/24/2023

    response attached

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiance went there for some work because he was having tooth pain. He goes there and he had to have deep cleanings and a wisdom tooth removed. It was going to be about **** in work. He goes and gets the deep cleaning. I made an account for him through aspen dental and found out he has an outstanding balance of 240. We called to find out why and they said he has a deductible. Which I understand but the issue i have is they charged us already for ****. And I dig deeper into the statement from them and they only billed insurance ****. So we called and ask why there is a difference and the first rep we spoke with said its because they charged for some of the wisdom tooth and they wil refund the care credit. We wait a few days and called back to ask about the 240. This rep we spoke with says its still with corporate. So then we asked about the refund for care credit and she said we won't be getting one because they charged us 23 times for the antibiotic. Well I look back at the statement and they only billed insurance 2 times for the antibiotics. So why am I stuck paying 21 charges of it if they didn't bill insurance. I am absolutely appaled. I am now stuck paying **** because they didn't want to bill insurance. My balance should only be the 240. Not ****.

    Business Response

    Date: 01/08/2023

    Complaints need to be submitted by the patient directly.  Please have the patient submit the complaint so this can be addressed.

  • Initial Complaint

    Date:10/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    anterior tooth 11 they charged my dental insurance for a root canal on 01/18 werent able to perform it told me i would receive a credit charge for an extraction on same tooth on 02/07. told me I would be credited didn't credit me.In September they charged my card (attached billing statement) $103 for examination and submitted a claim through dental which delta dental paid $34 of and charged me an upfront same fee of $103.00.I want a billing adjustment to delta dental for the root canal that was unable to be performed. i spoke with delta they want their money back and delta dental said aspen owes me personally $103 because that service was double charged. Aspen dental tried to tell me the $103 was because i exceeded my oral examination claims for the year with delta dental which is untrue i went through every claim for this year and can submit. Only one oral exam was done and my benefits allow 2. I have attached my credit statement and claims. i have all my claims for the year and can submit my coverage. Aspen Dental will not respond.

    Business Response

    Date: 10/19/2022

    Response attached. 

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/23/2022, I received a crown from my local Aspen Dental while I was in ************. The first crown was not made correctly and needed to be replaced. After the crown was replaced the the second one was not properly cemented and needed to be adjusted and out back in. Two weeks ago, while chewing **** and ***'s the third crown came out. I have left a voice-mail for Aspen Dental immediately when this happened and have not been contacted by them yet. The cement that Aspen is using is extremely poor quality and this should not be a reoccurring issue.

    Business Response

    Date: 08/13/2022

    Response attached.

    Customer Answer

    Date: 08/18/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I have not been contacting by the business yet and it has been almost a week. This is a constant issue with this company.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

    Business Response

    Date: 08/29/2022

    This case is still being reviewed. 

Aspen Dental is NOT a BBB Accredited Business.

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