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Business Profile

Parking Facilities

RI Parking Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for RI Parking Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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RI Parking Co has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/27/2024 I received a "notification of delinquent payment for parking violation #********" via US postal mail. The date of violation is Monday 7/29/2024 @ 12:02:24 @ ************************************. Amount $63.00.The problem is I have never been to this location and was parked in private lot at my place of employment, which has key card access.I own multiple vehicles and was driving a completely different vehicle at the time of the violation was recorded. Vehicle ***** was safely parked at home. There are no other drivers of this vehicle.It was impossible for my vehicle to be at this location. I have contacted my local ******************* police regarding this matter.I strongly believe the complaining party may be looking for a commercial vehicle utilizing the same registration number as my private vehicle plate (antique).

      Business Response

      Date: 08/31/2024

      Hello, we wanted to let the ****** know we will get back to the ****** on Tuesday when we are open. We have some questions for the ****** to help them resolve there concerns. Thank you for your time.

      UPP Support

      *********************

      ************

      Customer Answer

      Date: 08/31/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your  will be closed as Answered. 

      [You must provide details of why you are not satisfied this will keep the complaint open until it is actually resolved.  

      The issue is I am not nor have ever been the ****** in question .  The company has miss identified the actual parked vehicle and needs to correct their error.   And cease and desist all further actions against me.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 09/04/2024

      Good morning, the citation has been voided. The ****** can log into the rmcpay.com portal and enter their citation and they will see it has been taken care of. We would also like to point out it looks like the ****** might be aware that RI uses the same numbers for commercial and residential customers. Thank you so much for your time. Have a great day.

      UPP Support

    • Initial Complaint

      Date:08/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/13/24 notice #******** **************** this is not my registration RI *****

      Business Response

      Date: 08/15/2024

      Good morning, it was nice talking to you on the phone. As mentioned, we have updated the system to reflect the car does not belong to you. We thank you for your time and have taken care of this for you.

      UPP Support

    • Initial Complaint

      Date:07/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $30 for parking and attendant said hed destroy the ticket they issued. They did not and are saying I owe them for parking. I called numerous times and left messages, no one answers or calls back. They say you can go on website to dispute it and you go on there and it says you cannot dispute it. This was paid and I have proof. Im not paying them twice. Horrible scammy company and their license should be revoked.

      Business Response

      Date: 07/23/2024

      Hello, it was really nice talking to you today. We have voided the citation for you and we apologies for any frustration this might have caused you. We hope you have a great day. Our admin team can be reached at ************ Monday-Friday 9-5pm. Thank you for your time.

      UPP Support

    • Initial Complaint

      Date:07/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my car in ********** on Sunday 7/20/24 in a bank parking lot that was closed for business. The other half of the lot was pay by plate , but the spot I parked in was clearly for the bank and had no associated signs stating it was pay by plate . Every other spot had its own individual sign to pay by plate except the one of 6 that I was in. RI Parking Co. issues me a $63.00 fine on my windshield . I do not disobey parking signage and this said signage was not there and I would like this citation revoked by RI Parking Co.

      Business Response

      Date: 07/22/2024

      Hello ***, could you please provide us with the citation number. Thank you so much for your time.

      UPP Support

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      RI Parking Co is requesting the citation number .
      Its is 72124339 

      Business Response

      Date: 07/23/2024

      Hello, we have reached out to ****** by phone and had a great conversation. We have voided the citation for her and thanked her for parking with us. I have also provided her our contact number so if she had any other issues she could reach out to us. Thanks again for your time we appreciate you very much.

      UPP Support

    • Initial Complaint

      Date:06/30/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at the ****** in ********** on Sunday 6/30/24 around noon. There was a single sign saying pay by plate when you enter the lot. After that, there were no other signs indicating where you should go to pay for your parking. Not where we parked (in the spot), or otherwise. I was gone 40 minutes at most, and I received a citation for non payment. This feels like theyre scamming people by not adequately posting signs of where to pay. I had to then pay $43 in a citation instead of just the amount they charge for parking. They need better signage in the lot where people can park, I am sure I am not the only one who has been scammed by this business.

      Business Response

      Date: 07/03/2024

      Hello, thank you for reaching out. We have refunded the amount back to you and voided the citation as well. Thank you so much for your time. Please let us know if we can help in any other way. 

      UPP Support

      Customer Answer

      Date: 07/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/12/24 (Mother's Day). I parked in ****************** where I though I was parking in the restaurant parking lot as I was dropping flowers off for a few minutes stop. I parked and went into the restaurant right around 12:30pm, then came back around 12:40pm and I saw a ticket on my car window. It did not see any signs of paid parking or anything like that nor it said it is a private lot. I assumed that the lot was for customers who paid. If I have known I would have paid for my ***** minute long parking.. However, I received a $63 ticket. This has to be a scam. I come from a military family and would never park illegally.

      Business Response

      Date: 05/21/2024

      Hello, could you please respond to ********************* and provide your citation number and let them know the state you got it in. We would also like to point out few things, one BBB would not be the one to help resolve your complaint you would have to reach to our company as the form indicates; The last thing we have signage in all of our lots letting customers know they must pay for **********************. We look forward hearing from you so we may further assist you. Please mention BBB in your email as well. ************

      Thank you

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a show at ****. There was no parking attendant when we came out. I paid the kiosk $22 as indicated with my debit card. Now I get a ticket for $36 stating it will escalate if not paid!

      Business Response

      Date: 04/24/2024

      Hello, when contacting us for assistance, please reach out directly to our company. The BBB is not able to assist with resolving your citation. Could you kindly provide us with the citation number and proof of payment? You can send this information to ********************* with the subject line 'BBB. Once we have this information, we will be able to further assist you.

      Thank you

      UPP Support

    • Initial Complaint

      Date:04/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/4. I paid $22 to park in the lot. There was no employees present or signs saying I couldnt park where I did. There was a sign saying reserved parking. It didnt say reserved only for someone specific. I assumed that it meant reserved for customers who paid. There were other spaces with the same sign. However. I received a $63 ticket. This has to be a scam. I come from a law enforcement family and would never park illegally. I will not park at any of these lots ever again

      Business Response

      Date: 04/22/2024

      Thank you for taking our call, as mentioned your citation has been voided. When coming to a lot that says reserved, it means its reserved for the businesses around that area. We thank you for your understanding.

      UPP Support

      Customer Answer

      Date: 04/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:02/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date was 1/27/24 at the parking facility across from **** in **********. I entered the facilty and was directed to the top floor to park my car. Fee is $30 for **** performances. There was no attendant to take my cash so i was forced to use the kiosk machine using my credit card. I did this and there was no indication that my payment was not accepted. I went to the performance and left the facility after the show. Suddenly yesterday, out of the clear, i received a Notification of Delinquent Payment in the mail. No previous communication, just this citation advising me i have an outstanding parking notice and the original $30 is now $63 due i imagine to late fees. I go on line this morning, looking gor a phone number to speak to a person about this issue and see that the fee is now $103!This is at best a poor business practice and worst case, a scam! Please help. This can not be the first complaint against this company.

      Business Response

      Date: 02/28/2024

      Thank you for reaching out to us. We appreciate your feedback and the opportunity to address your concerns.
      Firstly, we'd like to clarify that our contact number is prominently displayed at the garage for the convenience of our customers. In case you or any of our customers have trouble locating it, they can easily find our contact information online by searching for our company name.
      Additionally, we want to ensure that our customers are aware that when submitting a complaint to the Better Business Bureau (BBB), our contact information is readily available, and we encourage customers to reach out to us directly with any issues or concerns they may have.
      Regarding the citation you mentioned, we have investigated the matter and identified that the issue stemmed from the failure of the ****** to hit the confirmation button at the time of parking. Consequently, the card was not charged accordingly. To address this issue, we have applied a discount to reflect the parking on the night in question.
      We kindly request the ****** to log back into the citation portal, where they should see the updated amount reflecting the discount applied.
      Furthermore, we would like to reiterate our contact information for your convenience: ********************* or ************. Please do not hesitate to reach out to us if you have any further questions or require assistance.
      Thank you for your understanding and cooperation.
      UPP Support

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been ticketed 3 times when i paid for my parking. i would like for my tickets to be revoked because i made all payments towards my parking and still somehow got a ticket. DATES: 12/28/2023 , 01/10/2024, and 01/24/2024. ALL confirmations of payment attached. i have been trying to resolve this for weeks now and employees pass me from one another to waiting for a call for 2 weeks to calling back and them telling me they are not affiliated with RI parking co. This is very unfair as i am a consistent costumer and now see i have to go through hoops to get someone to talk to me about these tickets which are not valid.

      Business Response

      Date: 02/09/2024

      Hello, we have looked into the ****** citations. The issue is he is paying hours after he has parked. Parking must be paid for right after parking. We have voided all three of the citations for the ******. Please make sure you are paying right after parking to avoid getting citations. Please note we also think the ****** might of been reaching out to another company. 

       

      UPP Support

    RI Parking Co is NOT a BBB Accredited Business.

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