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Business Profile

Photographer

Adeline & Grace Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got married in May 2022, it is now January 2023 and I have not received all of my wedding photos which I am due per our contract. I have sent countless emails, texts and phone calls to the photographer with no response since November 2022. I last heard from her on November 20, 2022 when she sent a link to a highlight album od 100 photos. I have left many emails, text messages, phone calls, voicemails, social media direct messages - still no response. It has been impossible to get in touch with her. Whenever I do hear back, she says she is working on it, then stops responding for months at a time. I just want my wedding photos as was laid out in the contract that we both agreed on and I have paid in full. I am desperate to receive them and the small sample I have gotten so far is missing some of the most important parts of the day.

Adeline & Grace Photography is NOT a BBB Accredited Business.

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