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Business Profile

Real Estate Rentals

Wyndham Long Wharf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

This profile includes complaints for Wyndham Long Wharf's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wyndham Long Wharf has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My room was not ready at arrival. The hotel stunk like astringent chemical cleaner. The tub stopper that was left in the room did not fit the tub. It took 90 minutes for someone to replace it. Later we discovered that the jets on the whirlpool tub were not functional. This was advertised as an amenity of the room. I reported this to the front desk, they made no attempt to resolve the problem during my 3 night stay On February 23, a manager, called me and offered to refund one night of my stay (approximately $107.62). This refund never processed to my account. I called on April 2. The manager was unwilling to speak with me, but I was assured that my refund had been approved that day. I was assured that a cash refund would be processed within 7 - 10 business days. Having not received the promised refund, I called a again on May 2. Once again, the manager was unwilling to speak with me. A representative told me that I was refunded in the form of "1500 rewards points" - this amounts to roughly a 20% discount on one night, nothing close to the refund I was promised. I have no Wyndham rewards account, no means to access these alleged points.The hotel now insists they have no capacity to issue the refund that I was not only promised, but told was in transit to my account. The Go-Koala disclosure found on the listing states "property maintenance is overseen and controlled by the resort, therefore any issues regarding property maintenance or unit upkeep fall within their responsibility to rectify." The property has refused to rectify this situation as promised. Link to listing with disclosure (a screenshot of the disclosure has been uploaded). ****************************

      Business Response

      Date: 05/02/2024

      BBB Case #: ********

      Dear Contact:

      Thank you for reaching out to Wyndham Hotels & Resorts Customer Care. 

      After reading your email we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. They can also be reached directly by contacting ************** or via their website at www.myclubwyndham.com 

      If you would like to speak to me further in regards to this please feel free to contact me at ************** or provide me with a contact number and I will gladly reach out to you at your convenience. 

      CONTACT US FORM:  *************************************************************************************

      Kind regards, 

      *******
      Liaison,Customer ************************************* & Resorts. Inc.


    Wyndham Long Wharf is NOT a BBB Accredited Business.

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