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Business Profile

Bathroom Remodel

Cirka Floors and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired company to remodel two upstairs bathrooms. The work contracted for included some demo, tiling of floors and showers in bathrooms, placement of new vanities,, plumbing for sinks and showers, putting toilets back in place,, and adding some additional lighting. Contract also included additional venting work in my attic for fans in the bathrooms. I later learned that all venting work was left unfinished as can be evidenced by photos submitted.

    Business Response

    Date: 11/04/2024

    Client was supposed to reach out to our company to schedule a time to fix/finish venting of a bathroom fan. We never received any messages or calls or emails from the client. During construction we also had trouble contacting client during entire construction as she could not get through to our phone system. This phone contact problem was never resolved but we were also never contacted through any other means of communication to our knowledge. We would be more than happy to come out to the clients home and adjust the problem with her venting. Please email us at ******************************************************** or call ************

    Customer Answer

    Date: 11/09/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed asnswered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    **** of Cirka Floors was contacted via phone about the venting problem and told me he would be back in touch with me to rectify the problem . I never heard from him, and am convinced that he has blocked me from contacting him. I have called several times to no avail and also left a.message. He and I never had a message problem for the duration of the project until the last week. I reached him by chance about the venting problem. 

    At this point, I would like to be reimbursed for the venting charges that I paid him for. As the photos show, he did not complete the work yet charged me $1600.00 for it. I think this is the fairest resolution to the problem as I have hired another company to correct the problem. 

    Regards,

    ***** *****

     

     

Cirka Floors and More is NOT a BBB Accredited Business.

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