We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Hilltop Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I went to hilltop to rent a room the first room 116 and the room hadnt been cleaned or beds havent been changed same sheets and blankets and pillow cases over flowing trash in the room and outside the room there was a pile of cat littler on the floor no clean towels toilet paper wash clothes or anything tv kept shutting off on us while watching it they charged me about 130.00-150.00 total for a trashed room then told us we would have to clean the room didnt offer to take anything off for telling us to clean it. When I refused he then said he had another room that we can move to so we moved to another room that room was just as bad then proceeded to charge me another ***** because he said that we was checked in to early so I proceeded to ask for a refund he told us he doesnt do refunds so with that being said I slept with my clothes on and wouldnt use the shower or anything because of the condition of the rooms. We had no fridge and no microwave to cook anything and when we asked to get one for our room we were told we were harassing them this is the most discussing place and Im pleasant place Ive been to is not ran propererly at all our stay was on our stay there was on 3-14-2023

    Customer Answer

    Date: 04/02/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 04/11/2023


    Here is regarding to response for customer complaint received note on April ****** the guy name was ******************************* he came to stay for the two days in hilltop inn motel on march,14th,23 at 9'oam clock and we rent the room for two days 3/14/23 and 3/15/23 they paid with credit card.

    we given room no;16 but they need room with 2beds. so we transfer them in to room no; 121 with 2 beds the room was clean and nice with all facility  microwave and refrigirater if they have any problem in the room they need to check out on next day but they stayed two days and check out on 16th there four no Question's for any refund please note 

    your faithfully
    *************************
    HILLTOP INN 

Hilltop Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.