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Business Profile

Fire Safety Equipment

Encore Fire Protection

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Safety Equipment.

Complaints

This profile includes complaints for Encore Fire Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Encore Fire Protection has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ENCORE is our sole vendor for a facility in ************. The acquired City Fire fire protection. They came recently and said we need new pull Stations and update a fire panel software. However, when staff utilize the equipment it works fine, and when ********* was the sole vendor the system worked fine. Encore asked for $1800 dollars to remedy the equipment which was paid but then they said it still does not work. It appears to be extra charges to obtain more money. The sales person never returns your calls. No one from the company can explain the "issues", which I believe are to up charge customers.

      Customer Answer

      Date: 07/07/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *****

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Encore supposedly performed a five year fire inspection of our church property and then issued quotes for over $30,000 of repairs that were proven to be unnecessary by a fireman in our congregation who provided video evidence to that effect. After providing this evidence to Encore and making numerous requests for a proper re-inspection, that were promised but never performed, we told Encore that we would not be paying their $3,200 bill. We were told this would be investigated by billing representatives and other representatives told us this would be corrected in their system. However, this dispute has been ongoing for close to a year including collections notices and threats to report us to our local Fire ********. We have responded to most if not all contacts and notified Encore that we would be forced to report them to the BBB if they persisted. We received yet another invoice yesterday dated May 29, 2025 that is attached.

    Encore Fire Protection is NOT a BBB Accredited Business.

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