We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Remodel

Atlantic Reglaze, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Remodel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26, 2024 I hired Atlantic Reglaze to paint a brand new white pedestal sink matte black. They assured me it was matte black , not glossy black as I asked this several times. The sink was returned to me on November 30, 2024, and it was glossy black, not matte black as I was assured. I want my $475.00 returned to me. I was told the owner would contact me , but he or she never did. I have to pay someone else to fix it now. They keep telling me it is going to turn dull in time!! I am not stupid.

    Customer Answer

    Date: 12/18/2024

    I have not heard from the business in response to my complaint and I dont think I ever will. They have their money and dont care if I recommend them or not. I am so disappointed in their response to you and to myself. Thank you for trying. 

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to Reglaze my tub. When I came home and inspected the work there was 3 small areas starting to peel. I contacted the company and requested a touch up and they told me that they will not warranty it and I would have to pay for them to touch it up. No one touched the tub prior to my inspection and I would like this issue resolved asap before it gets any worse. I was willing to deal with the poor caulking that was done and the mess that they left in my bathroom but their service was not good at all once there was a problem. I asked the company not to cash my check until resolved and will reach out to my bank in the morning. I was not home at the time of completion and left a check on the counter for them to take when they left. Im not happy with the finished product.

    Business Response

    Date: 07/11/2023

    Response to complaint #******** filed by *************************; Each client receives a guarantee letter stating what type of damage is covered. Since the client contacted us to report the problem, we asked for a photo so that we could determine whether the damage caused had been caused by the client or whether it was our reglaze that was lifting on its own; upon reviewing the photo, it was clear that the damage was the result of the user's actions, we let the customer know that this was not covered by our warranty and that they would have to pay a repair fee, but that this should be confirmed with a visit from a technician to the property and check for damage to the tub; We let the client know the next available date but it was not possible to confirm an appointment, since he refused to schedule, we gave a waiting time and when a cancellation was made, we scheduled for him on Saturday, July 08, 2023, a technician was sent which determined that the bathtub surface was user-caused damage. Follow
    ing that, he was informed that he must pay a $75.00 fee. We are still waiting to confirm an appointment to have the repair made.

    Best;
    Atlantic Reglaze LLC 
    www.atlanticreglaze.com

    Customer Answer

    Date: 07/11/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Atlantic Reglaze, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.