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Business Profile

Hospital

Roger Williams Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roger Williams Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roger Williams Hospital has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date = 11/17/23 Amount Paid = $500.00 I arrived at Roger Williams Medical Center the morning of November 17, 2023 for a preventative procedure; therefore, covered 100% by my insurance. Although, they required me to make a down payment or they would not perform the procedure. They actually requested $1,000.00 down and I asked to only put down $500.00 as it should be covered through my insurance so they had agreed. They had not even tried prior to my procedure to put it through my insurance. Needless to say, after confirming that my insurance company sent the hospital full payment for the procedure, as it is a preventative, I have still not received my $500.00 back. I have called Roger Williams Medical Center, at ************ / option 6 / billing, on several occasions and keep being told that its still pending. As of May 1st I started keeping a log of my calls to them. In addition to the call on May 1st, I called on May 30th, June 27th, July 10th and again on July 22nd. On July 22nd, they told me my refund was still pending and when I asked to speak to a supervisor, they hung up on me (the first time they hung up, I gave them the benefit of the doubt that we were disconnected so called them back). They did ask for my phone number in case the call got disconnected but they had not called me back neither time. Please help me, I dont know what to do at this point. Feel free to call me should additional information be required.

      Customer Answer

      Date: 08/04/2024

      I have not heard from the business in response to my complaint.

      What are my options getting this issue resolved? 

    Roger Williams Hospital is NOT a BBB Accredited Business.

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