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Business Profile

Moving Companies

Kiki's Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Kiki's Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kiki's Movers has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction with ****'s Movers - 9/16/22 Amount of money paid: $362.84, after receiving a written invoice on 9/15 (after paying the deposit) stating the total due bill was $188.99..****'s Movers agreed to pick up a stove from my residence and deliver it to another residence. Nothing else was requested of the movers. The nature of the dispute: I was overcharged $273.85. Included in the final bill was a charge of $49.99 to hook up the stove in the residence where the stove was delivered. Neither myself or the person delivered the stove asked to have the stove hooked up nor was the person delivered the stove made aware of the price of the hookup. I have left a message on their business phone as well as e-mailing them to let them know of the problem and I have not received a call back or an e-mail. Invoice order number: ****** The reason for my complaint is because of the company's deceptive practices. I would like to receive the difference between the total price due provided to me in writing and the final bill, which includes the unrequested and uninformed fee for hook up.

      Business Response

      Date: 03/27/2025

      Order was placed to PICK-UP & DROP-OFF a stove. Once at DROP-OFF location a request was made to TAKE OUT old & Connect NEW stove. Customer was charged ACCORDINGLY

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