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Business Profile

Nursing Home

Health Concepts, Ltd.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Health Concepts, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Health Concepts, Ltd. has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From: ******** ****** 04/07/25 Re: My Uncle @ Elmwood Health Center In **********, ** ****************** hope this letter finds you well. I am writing to express my concerns regarding the communication practices of the Director of Nursing, Mrs. ***** at Elmwood Health Center. I went to visit my uncle today Mr. ****** and wanted to speak with the Head of Nursing Mrs. ***** about my uncles health condition and she prioritizes paperwork instead of assisting me and two other family members. I experienced a lack of priority placed on engaging with patients' families about their loved ones' health, a crucial aspect of patient care that directly impacts both the patients and their families' peace of ******* you know, communication is an integral part of healthcare, especially when it comes to the family members who may not always be able to visit or speak with their loved ones regularly. In times of illness, families rely heavily on healthcare professionals, especially nursing staff, to provide updates on patient progress, treatment plans, and any changes in condition. Unfortunately, it seems that the Director of Nursing has not prioritized this aspect of care, leading to frustration and anxiety for families who feel they are not adequately informed or involved in their loved ones' care.While I understand the challenges that come with managing a large department and the many responsibilities that nursing leadership entails, I firmly believe that fostering transparent and compassionate communication with families should be a top priority. Families need to be informed in a timely and empathetic manner to make the best decisions for their loved ones' well-being. The absence of such communication can lead to confusion, a breakdown of trust, and ultimately, a diminished quality of care.I would greatly appreciate your attention to this matter and any steps that can be taken.Sincerely,******** ****** ************

    Health Concepts, Ltd. is NOT a BBB Accredited Business.

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