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Business Profile

Online Gaming

Bally's Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 81 total complaints in the last 3 years.
  • 50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested withdrawal morning of Dec 2. Now a week later, withdrawal still pending. Have contacted support 2 times and was told they have escalated the case to operations. Still the withdrawal has not been paid out.

    Customer Answer

    Date: 12/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a withdrawal request of $1000 to my debit card on November 29th and was told my withdrawal would be processed within 3- 5 business days and the fifth business day of Friday, December 6th passed without my withdrawal being processed.

    Customer Answer

    Date: 12/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for *********. Additional verification was required. I sent a copy of id and water bill. After a few days my account was verified. I received an email my account was good to go and I could deposit and start using Bally Bet to place bets. I made a deposit and within 2 minutes was kicked out of the App with a message stating my account was closed. This was minutes after receiving the email my account was good to go and I had been verified. I reached out via chat almost a dozen times with no resolution. Directed to email support. When receiving responses from support they did not address my issues or questions. Support seemed as if it was a bad AI response requesting additional info and/or not addressing my concern. I havent received an email back in a few days. Going on 2nd week with no resolution or update on account status. At this point I dont know if additional verification is needed, if my account is under review or what is going on. I made a deposit and would like to use the app. Unable to have a real conversation to receive a resolution. Chat directs to email, email doesnt address question and states to chat.

    Customer Answer

    Date: 12/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    **** *******

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have not deposited my money into my account still. When I tried to contact email support they blocked my message.

    Customer Answer

    Date: 12/14/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******** **********

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a deposit on Friday for $500 I live in ********, somehow they showed up on my App Store even though I could not ******. On their sports book app within my state. Of course I try to withdraw via ach and it does not work, from there I deposited 10$ through my debit card and tried to withdraw again, it said it worked then a few hours later it was unsuccessful. I will need you guys to give me my money back and approve this transaction immediately or I will just have to dispute the charge through my bank. The funds are just sitting there, customer support is not even real, they dont respond to emails and just blatantly take your money but when you withdraw they never give it back, if my dispute is not granted I will take legal action, Im not gonna have you guys make me run in circles like everyone else. This is straight up scamming and this company needs to be taken down as fast as possible.

    Business Response

    Date: 12/05/2024

    The patrons funds where withdrawn. See transactions here:

    110.00  withdraw  US-IN 12/03/2024 13:27:48  requested by Player
    200.00  withdraw  US-IN 12/03/2024 13:27:33  requested by Player
    200.00  withdraw  US-IN 12/03/2024 13:27:21  requested by Player

  • Initial Complaint

    Date:12/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded their gambling app on the app store because I saw a promotion that said bet $25 get $150 in bonus bets. In the advertisements I was shown there was no fine print or other rules regarding the promotion. After completing the promotion I was not awarded any promotions. I was able to find the fine print after digging through their website online then completed another $25 bet to get promotion. Still, I was awarded no promotional bets after. Looking for customer service, they do not advertise any phone number I can talk to at their company. I had to go through their email which they respond to very slowly. They refused to offer me any promotions after waiting to hear back from them for quite some time. I feel as though I have been intentionally mislead, defrauded, and left out to dry with no one to resolve my complaints with at their company. Very disappointed with how they conduct their gambling app compared to similar companies.

    Business Response

    Date: 12/10/2024

    The patron failed to meet the qualifying criteria to claim the welcome bonus - this because he staked his first bet at odds below the minimum required.

    It is worth noting that we had addressed the query and informed the patron accordingly on at an earlier time. The patron has since responded claiming that a friend of his managed to claim the offer even after not meeting the requirements and we have now replied to the player reiterating the decision on this front.

  • Initial Complaint

    Date:11/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* still has yet to pay out my withdrawal of $1,300, which was made five days ago. This is beyond their advertised two business day window, and I have contacted them over three times only to be told its being reviewed with their operations team. This is a predatory practice and not unique to myself, as you can see from all the other reviews. Every other regulated sportsbook is able to have timely withdrawals. This company needs to be investigated.

    Business Response

    Date: 12/05/2024

    ******** ** of $1300 requested on 25 November 2024 has been processed successfully on 30 November 2024

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a $15 deposit to bally's online casino to play however funds did not show up in my account but was taken out of my bank account I contacted support via chat and got nowhere they told me it's an ongoing issue ...that's it I asked for a refund still do not see it this is wire fraud

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won on a bet.I withdrawal my winnings to my *******4 days later it says withdrawal ********* balance is still 0 and who knows why it failed.I use the same ****** to deposit funds with no problem.Cant get ahold of anyone.The chat takes forever.This app and company *****.I think this company is a bunch of scammers and I have reported them to the commison.

    Business Response

    Date: 11/19/2024

    This patrons withdrawal failed due to a recent ****** failed withdrawal issue we had experienced. We can confirm however, that a withdrawal was then requested to the VIP Preferred (ACH) account and the funds were successfully paid on 15th November 2024

    Please note that there was also a delay in responding to the emails received, this due to the known email backlog on CS side, for which we apologize. 

    The account has been closed as per his request.  We have responded on the thread confirming the same and informing him of the above. 

  • Initial Complaint

    Date:11/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $35 and for the past 2 months. I've not been able to pull off my money. I've spent over 30 hours in their live chat. So that's the only way to talk to anyone and have received no Refund only a ticket would be made to resolve my issue. But my issue was never resolved. I have sent out 6 separate emails throughout this time period and have yet to receive a response. Yet I received four responses On my app reviews in their app store And no answer was given Regarding a resolution

    Business Response

    Date: 11/18/2024

    This patron had made an out of state deposit, which is why he was unable to initiate a withdrawal.

    The deposits totaling $35 were however refunded to the originating payment sources on 13th November 2024 and the patron was informed via email. The delay in attending to the query sooner stemmed from the known backlog CS are currently experiencing. We apologize for any inconvenience. 

    Customer Answer

    Date: 11/20/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    I have been only refunded $10, why was I not refunded my full amount and this could of been resolved.

    FAQ

    Regards,

    Matt

     

     

    Business Response

    Date: 12/10/2024

    The $10 was successfully refunded, but that the $25 too was successfully refunded and is presently with the patrons payment provider. The player would need to contact his card provider directly for clarity on the status of the refund.

    Customer Answer

    Date: 12/10/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Matt

     

     

Bally's Corporation is NOT a BBB Accredited Business.

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