Online Gaming
Bally's CorporationThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 81 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to withdraw my winnings off of ballys . they refused to let me . They wanted me to verify my identity and bank statement. I sent them my id a picture of me next to it bank statements and bank information. They still havent responded, also they suspended my account. I was hoping you guys could help resolve this problem .Business Response
Date: 06/10/2024
In line with our terms, **************************************; we may at any time ask patrons to verify their identity and address, as well as request proof of ownership for any payment methods used to deposit or withdraw funds. That said, we have informed this patron about the requirement, but he has failed to fulfill the request.
A reminder of the exact documents needed has been sent to the patron.Customer Answer
Date: 06/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Quyon
Initial Complaint
Date:06/05/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im trying to withdrawal my winnings of my Bally account, They told me to verify my banking information & send photos of ******* id . Also they had me summit a bank statement which I did . They stop responding to me so Im reaching out to you guys hoping you can help me resolve this problemBusiness Response
Date: 06/10/2024
Documents were requested from this patron in accordance with clause 6 of our terms,**************************************;
The patron has provided some documents thus far, but unfortunately it did not satisfy the request made.The Risk, Payments and Fraud team did however reach out to him on June 6, 2024 reiterating what we need.
Customer Answer
Date: 06/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Initial Complaint
Date:06/01/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I uploaded money to Bally i placed a bet and won when i tried to withdraw my winnings i had won fairly, they closed my account without giving me my money requesting i verify myself. I sent all necessary documents the same day they suspended my account 5/18/24 and they have still failed to reopen my account or allow me to withdraw my money. They are scamming people!Business Response
Date: 06/18/2024
We had requested documents from this patron in line with clause 6 of our terms/ *********************************
The patron provided some of what was required, but we are still awaiting some outstanding items. The withdrawal has been processed in the meantime, however the account will remain suspended pending receipt of her source of income and statements requested.
Initial Complaint
Date:05/31/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since May 13th, 2024, I had placed ****** with this company using the online sports betting ********** have not paid my winnings of up to 12k at this current moment. They have also caused my bank account that I used to ask me for the proof of my winnings but since they closed my account, I cant show my bank account my winnings. I have verified myself multiple times showing its me and all I do is win my winnings and then re bet the money I won. Not sure why they just want pay me my winnings. This is gettin ridiculous.I just want my money.I NEED MY MONEY!!!Business Response
Date: 06/10/2024
We have received sufficient documents from this patron to process his withdrawal,however we have been unable to successfully pay the funds to registered payment methods. As such, and subsequent to his consent, a check request has been submitted and the patron has been duly informed of the associated timeframes via email.Initial Complaint
Date:05/31/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Started The App On May 10th , I Won A Total Of $4,358.86 . Ive sent in every document that they asked me for . I havent received not one withdrawal . They suspended my account without paying me out .Business Response
Date: 06/05/2024
The patron's account was suspended pending receipt of verification documents, in line with clause 6 of our terms.However, the patron has indeed submitted the requested documentation, his winnings have thus been paid and his account has been reinstated.
We have also duly informed the patron hereof.Customer Answer
Date: 06/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
Date:05/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a bet on Bally bet sports betting app on May 17, 2024 for $3,000 for a potential payout of $20,624.06. My bet won and I went to withdraw $20,000. The withdrawal was pending for about 3 to 4 days until my account was closed. I was told to submit documents like pay stubs, bank statements, and I also sent my W-2. This was done Monday May 27, 2024. I would like for them to speed the process up because it shouldnt take a week to look over documents. I had the same issue happen with chime sent over my W-2 and explanation my account was cleared in under 2 business days. I submitted the documents the same day I submitted the documents to Bally bet sports betting app. And Im pretty sure chime is much bigger when it comes to customer count. I feel like Bally bet is dragging their feet and they need to hurry up and pay me my winnings of $20,000 that I won fair and square.Business Response
Date: 06/05/2024
The patrons winnings were paid to him in full on 31st May 2024 as per our records.
Please be advised however that the patrons account will remain suspended pending receipt of source of funds, in line with clause 6 and 9.11 of our terms.Initial Complaint
Date:05/27/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bally corporation are keeping my withdrawal from me which is ***** they asked me to submit required documents to show evidence of my income and Ive done that they blocked all withdrawal on the following dates May 16th 19th and the 21st. I really need your guys help because ***** can really help my family and its not right that they can keep my money I won fairlyBusiness Response
Date: 05/29/2024
Source of funds was requested from this patron in line with clause 6.1 and 9.11 of our terms as outlined in our General Terms and Conditions. *********************************
6.1 As part of our compliance with applicable anti-money laundering laws and regulations, we may at any time (including in certain stages of your account registration) ask you to verify your identity and address as well as request proof of ownership for any payment methods used to deposit or withdraw funds. You will not be permitted full use of the Bally Bet Platform unless and until your age, identity and location and, if required, your source of funds, have been verified to our satisfaction.
9.11 PAYMENT WITHHOLDINGS: We may, in our sole discretion, cease to provide the Services or withhold payment to certain Patrons or to Patrons paying with certain credit cards or third-party payment methods. We may also temporarily withhold deposits or withdrawals to confirm the accuracy of your source of funds or to meet our reporting obligations to the Regulator or any relevant law enforcement authority.
The patron has not yet satisfied this requirement. We have been in contact with him to remind him of what is still needed.
Customer Answer
Date: 05/31/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Tre
Everything Bally is asking for theyve received Ive added pictures to show you proof and if you need more I can email more to you, theyre trying to give you guys the same run around there giving me
Business Response
Date: 06/04/2024
We regret the patron was unsatisfied with our initial response. The source of funds requested from the patron are covered in our public T's & C's. Unfortunately the patron has not yet satisfied this requirement. We have been in contact with him to remind him of what is still needed.
We hope the patron complies so that we may be able to resolve this issue.Customer Answer
Date: 06/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Tre
Initial Complaint
Date:05/25/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began using Bally when they first launched in ******* in November. I began using it more heavily in May. Since I started using Bally sports betting app in May it has been downhill. They stopped paying out my winnings and started cancelling my withdraws for no reason. I reached out to figure out why and there was no answer. A week later I received an email stating that ***** needed my ID and bank statements. The banking institutions I am using dont offer bank statements; Venmo for example. I provided proof of deposit with my account information showing its my account and deposit from said accounts were made to Bally. I provided my drivers license as well. ***** responded and said I am approved and verified. Throughout the next week they continued to block my withdraws and not allow me to get my money off of their app. Now they are claiming to need more information including a pdf statement despite me not being able to get a statement from my banking institution. I believe this company is attempting to steal my money as they have already filed bankruptcy and the deadline for the decision is approaching. I just speak my winnings and wish to know longer so business with this shady operation.Business Response
Date: 06/06/2024
The player's account was suspended pending receipt of verification documents, in line with clause 6 of our terms -**************************************; The patron documentation received thus far was sufficient for the team to process the withdrawal in the interim. The winnings have been paid , but the account will remain suspended until all outstanding verification has been received, which is noted on the account.Initial Complaint
Date:05/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This a betting/gambling app. I won $2300 on there fairly, once I came to withdrawal they then emailed me to verify my bank information. Then I had to send my photo ID. A selfie with me holding my id in my hand and also my bank statements. I sent everything they asked even screenshots of personal bank info including my debit card. Everything matches up from my address to my name. After everything was sent numerous times they then suspended my account without reason. I still havent gotten my withdrawal or anything. No other sports betting app has ever given me this problem *** never used this app before and this was my first time attempting to make a withdrawal. So now my account is suspended while I have $2300 sitting on it.Business Response
Date: 05/28/2024
A request for verification documents was made to this patron, in line with the following clauses as found in our General Terms and Conditions here- *********************************:
6.1 As part of our compliance with applicable anti-money laundering laws and regulations, we may at any time (including in certain stages of your account registration) ask you to verify your identity and address as well as request proof of ownership for any payment methods used to deposit or withdraw funds. You will not be permitted full use of the Bally Bet Platform unless and until your age, identity and location and, if required, your source of funds, have been verified to our satisfaction.
9.11 PAYMENT WITHHOLDINGS: We may, in our sole discretion, cease to provide the Services or withhold payment to certain Patrons or to Patrons paying with certain credit cards or third-party payment methods. We may also temporarily withhold deposits or withdrawals to confirm the accuracy of your source of funds or to meet our reporting obligations to the Regulator or any relevant law enforcement authority.
This matter is due to be further reviewed internally later this week, at which point we will revert to the patron.
Customer Answer
Date: 05/28/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:05/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online account with Bally ********************** and deposited over 2k on the site and gambled with it. I won 4k and withdrew it. I then got an email stating my account was closed due to they needed to verify my identity and the card I used and so on. I sent them all the required documents many times and finally after almost 2 weeks they finally unlocked my account. So I tried to withdraw my money again but they wont let me add or change card info so I could only withdraw to bank using vip preferred. Was a week and I got another email saying withdraw failed. So I called bio preferred and they said nothing was wrong on there end. I called Bally for like the 100th time and either on hold an hour then it hangs up or I do get someone and they just said to try it again so will have to be an other week or who knows how long. It has been almost a month now trying to get my money.Business Response
Date: 05/22/2024
The patron was unable to withdraw via VIP Preferred due to him attempting to use an account under a different. Our Gaming Finance team advised that he'll need to withdraw back to the card ending in 9809.
His current account balance is $4,000.09 so the funds still on his account.He'll just need to use the card withdrawal method to receive his funds. He was emailed in regard to this. See attachment.
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