Complaints

This profile includes complaints for Speidel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Speidel

  145 Wayland Ave Providence, RI 02906

• 

  Speidel

  34 Branch Ave Providence, RI 02904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a watch band from Speidel & ended up the band was defective & broke. They only warrant their items for a year & of course this happened months after I purchased it. I reported it to Speidel in hopes that they would stand behind their products but instead tried to blame me that he band had been stretched & caused it to break. That was not the case at all & they would only send me a link to put on the band at my own expense. This was not fair to me as a ************ would like to get the entire band replaced.

  Business Response

  Date: 09/10/2024

  Hello ******, 

  We offer a limited year warranty on all of our watchbands. If you are past the warranty timeframe we try to help by offering additional options so that you are able to still use your band. 

  If you are within the year warranty please provide your order number so that we can look into this issue for you further.

   

  Thank you,

  Speidel Customer Service

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  I did not buy it straight from the company, so my order# will not be something that you have. This has been a major inconvenience for me since I cannot wear my watch now. The link came loose from the other side of the band & caused it to come apart. That is a defect & should have not happened. I purchased it because it was a Speidel & knew from other experiences that it was a better quality band. I would like for the company to stand behind their product & give me a replacement. I would appreciate your understanding in this matter.

  
   
  Regards,

  ******

   

   

  Business Response

  Date: 09/11/2024

  Hi ******, 

  We would need the proof of purchase to show that the band is still within warranty. Please send a copy of your receipt, you can also can send this to ******************************* if that is easier. 

  Thank you,

  Speidel Customer Service

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is my order number,   Order # 111-9810150-3969044, for the watch band. It was last year when it was purchased.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 09/25/2024

  Hello ******, 

  We are happy to help, we offer a limited year warranty on all of our watchbands. Please contact our customer service team or provide us with your order number so we can help you further. 

   

  Thank you,

  Speidel Customer Service

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I sent the order# I have already to you. Here it is again, Order # 111-9810150-3969044. I purchased in 2023.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 10/01/2024

  Hello ******,

  Thank you for the order number, with that I was able to look into this issue further for you and was able to see the transaction and previous correspondence. The band was purchased 2/2/2023, the first time you reached out to us 8/23/2024 , the warranty was expired by 6 months. From the photo that we received from you one of the staples that holds the band together was stretched beyond its capacity. This type of damage is not normal wear and tear and would not normally be covered under the warranty even if it was still valid. We always want to help our customer where we can and sent out replacement links, at no additional charge to you, so that the band can be repaired. If you would prefer to purchase a new band we would be happy to offer you a discount, please contact our customer service team to arrange.

  Thanks,

  **** ****

   

   

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I purchased this band because I know the reputation of Speidel for quality. It should have held up better than this for the time I have had it. I did not stretch it to cause this to happen. It is a twist-o-flex & that to me says better durability. In the picture I sent I purposely pulled it out to show the missing piece & you seem to think that it is stretched out, sorry I am not abusive to my watches like that.

  I can't even find this band anymore & that piece of link you offered would cost me more getting a jeweler to repair it than just trying to find another one.

  If you can get me a discount for a replacement & let me know what that would be, I would appreciate it. I have been without my watch for some time now & would like to get this resolved.

  Thank you

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******