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Business Profile

Tools

Providence Tools & Electronics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1 I purchased a Ryobi framing nailer for $200 cash. I found this on ******** marketplace. I drove an hour for this price. I got to the store and the owner/employee could not find the nail gun. He asked me to step out of the store so he could go look and came back with a nail gun in a damaged box that at first glance looked ok, had a tiny damage but looked to be in working condition. For the price I thought that was okay the tools are tough and it was fine. Because the nail gun requires special nails that I needed to get I was unable to test it until June 9th. I had kept the nail gun carefully stored in my basement in the meantime. When I tried the nail gun out, it did not work. When I messaged the seller with pictures, I was ignored. When I called the store, I was told they have a 24 hour return policy and they would not allow an exchange. This is unreasonable given the fact in order to test the nail gun I had to get extra materials that took some extra time. It is clearly unused and undamaged except for the way that it was sold.

Providence Tools & Electronics is NOT a BBB Accredited Business.

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