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Business Profile

Chimney Cleaning

A-Tec Chimney Sweep

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

This profile includes complaints for A-Tec Chimney Sweep's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-Tec Chimney Sweep has 3 locations, listed below.

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    • A-Tec Chimney Sweep

      19 Totem Pole Trl Smithfield, RI 02917

    • A-Tec Chimney Sweep

      9 Totem Pole Trl Smithfield, RI 02917-2133

    • A-Tec Chimney Sweep

      350 Wood Hollow Rd Wakefield, RI 02879-4525

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A-Tec Chimney came out to replace a chimney at our home in September of 2022. For this service, we paid $3350. The installation was improperly completed, leading to ceiling and wall water damage. They came out to fix the issue with silicone and we were told we had to take care of the damage caused by the chimney ourselves. After a few months, we recently had new water damage in the same area. A tech came out to investigate. During his investigation, he dropped a large HVAC vent which damaged our recently renovated wall and floor. He informed us that the roofing, installed by the masons, was installed incorrectly because they are masons, not roofers. The roof had to be reopened and reinstalled around the chimney to remedy the issue. There was no charge for this service.When asked about the damage caused by the tech and incorrect installation, he said that the owner did not want to put it through insurance and he would have to fix it. As he didnt have any previous flooring experience, I told him I would rather it be fixed professionally. He told me the owner would be in contact.A week later, there was no contact. I reached out to the owner to inquire as to when the repairs would be done. He told me that he wouldnt be repairing anything. After explaining all the damage had been done as a result of incorrect installation, he asked me to send him pictures.Days went by and I realized that the owner had blocked my number. I called from another phone and the owner explained he wasnt going to make any repairs. Furthermore, I was told that if I had any other issues from the install and wanted to be a nit-picking customer, I was now on my own.

    A-Tec Chimney Sweep is NOT a BBB Accredited Business.

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