Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** was established on 4/6/2024. Materials arrived 5/1/2024. On 6/13, he requested an additional $1,153.11 cash payment in case materials were missed on the order. on 6/14, proprietor said that the contract had the wrong amounts then provided documentation stating that I gave him $619, but it was $691 and then he requested $1,089. On 6/23, I asked for update. On 7/19, I requested the schedule. Proprietor informed me about a Special Use Permit. I asked for his help with the paperwork. It asked for plan, property card, maps, etc. and he had plans. Proprietor stated that it was my responsibility to submit and pay for the Special Use Permit. He also stated that he would help. I sent him the form via email. On 11/22, I asked if the variance paperwork had been submitted, no response. On 11/24, I requested a full refund of $1,616. Proprietor stated that there are no refunds. Without Proprietor's assistance, I completed, submitted, and paid for the Special Use Permit. Proprietor claimed to have been sick during July/Aug & presented a **** note. He also had an issue with his printer and with his work vehicle. Once the Special Use Permit was approved, I had the Building Permit paperwork ready for submission. At this point, I discovered that Proprietor submitted the building permit but never paid for it. Due to several written comments, I felt very uncomfortable dealing with Proprietor. I felt threatened. He made several indications that the job would be done. It wasn't. Once all approvals were in place and paid for by me, Proprietor claimed that it was too cold or wet to build a deck. He never built the deck, did not pay for supplies or any permits. He requested funds, received the funds, and never started construction. I reached out to 3 other contractors for assistance. The plans that were submitted by Proprietor did not "fit" the area. It was too large. To date, Proprietor did not build a deck on the requested site, nor did he send a refund.

  Customer Answer

  Date: 04/26/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/07/2025

  Hello Complaint Department
  
  Im replying to Complaint # ******** Harris Real Estate Development
  Leroy Harris
  ************
  
  Presently, Im working with a client and the Rhode Island Contractors Registration and Licensing Board
  ***** *****, chief officer
  
  ***** *****, chief officer  Recommended we resolve this issue amongst our selves first and not let it escalate , 
  So
  Were working towards bringing this invalid complaint to a resolve and having all complaints removed
  
  The plaintiff is stating I owe money.
   I do not owe any money, I made it clear. They actually owe me money.
  All our information and conversations are being monitored  and carbon copied to and by email to James  ****** Chief  officers of the office of the Rhode Island contractors registration and licensing  board
  
  Im in the process of compiling information from the these areas below that clear me of any accusations and if anything the client owes me a sizable debt for work I have not been paid for ?
  
  Text messages
  Voicemails
  Emails
  Facebook messenger
  Photographs before and after work
  
   In Addition it may go to the next level.
  Perfecting  a Lien on their property and seizing all assets.
  All To seek to satisfy collections for debts owed
  
  Once the reply is complete , Ill be sending it over to the client in a lengthy reply , obviously indicating times dates and what has taken place along with  introduced photographs, screenshots of emails and text messages and pictures
  And a threat that was left on my phone voicemail to a 66-year-old man meaning
  I am considered a senior citizen and this is truly not good!
  
  Along with the  amount of illegal construction on the clients/ plaintiff part
  That they will understandably be addressed
  
  My goal with my reply is let client know my many avenues legal recourse I have against them
  And that Im willing to forget all
  If we can come to a resolve
  
  I believe respectfully the client will need 10 days to respond to my reply
  
  Please reply and advise
  
  Thank you
  Leroy Harris
  Harris Real Estate Development
  ************
  Complete Number  # ********

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Leroy Harris re-organized the materials purchased by the owner. He collected fund on two separate occasions. Leroy Harris did not even pay for a building permit. I paid for the special use permit, the building permit, and my husband purchased the materials from home ***** A deck was never built. It was discovered after the fact that the contract included mistakes.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********