Complaints

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• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed 5 deposits for a destination wedding that took place in February 19, 2022. Canceled 4 rooms and have not received refund of canceled rooms. Each room was a $300 deposit. Sent emails back and forth with *********************** and early this week I received and email that she will not be refunding because I should had request right after the trip. I told her I had emails prior from the trip requesting refund. And called and no one returned my calls. I am extremely frustrated please help. I am able to provide detailed emails back and forth.

  Business Response

  Date: 09/15/2022

  I have an email directly to ************************* explaining all of the information she requested. I will be happy to forward the email I sent to her explaining the penalties and payments made.
  

  
  

  Customer Answer

  Date: 09/20/2022

  H33373536353*35313639H:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  To whom it may concern,
  *************** to ***********************, from the Travel Connection response to deposit due to me. *** and I have been communicating back and forth for  a long time. Although my request for refund is simple and straightforward, *** is refusing to refund the deposit due for a trip that took place in February 2022. 
  Break down (deposits 
  
  
  
  
  Room 1 ******* & *********************** $300 deposit
  Room 2 *************************** & *************; $300 deposit
  Room 3 *************, *******, ******* $300 deposit
  Room * *************** and ****** $300 deposit
  Room 5 ***** and ***** $300 deposit
  Paid $1500 on deposits on 10/19/2021 via email I notified Sue * rooms were going to be canceled. At that time she mentioned if I found someone to fill rooms it would be handled as a name change and fees waived. However, On 1/19/2022 *** informed me via email that $100 dollars fee was going to be applied to each room canceled. 
  
  Considering 1/19/2022 notification of fees/penalties
  
  
  
  
  
  
  
  Fee/Penalties Refund due
  Room 1 ******* & *********************** $300 deposit - $100 $200
  Room 2 *************************** & *************; $300 deposit  I canceled my room and joined *********
  Room 3 *****************************, ******* $300 deposit - $100 $200
  Room * *************** and ****** $300 deposit -$100 $200
  Room 5 ***** and ***** $300 deposit - $100 $200
  Total deposit due $800 dollars. However, *** admitted making a mistake and refunding ************************* my deposit. Deducting $200 given to ***** despite her not paying a deposit. We still have a $600 dollars refund due. 
  As you can see I am requesting a refund for deposit minus penalties $600. I have email communication back and forth with ************************
  

  Just in case you are unable to see attachment here is a copy and paste version. 

  To whom it may concern,
  *************** to ***********************, from the Travel Connection response to deposit due to me. *** and I have been communicating back and forth for  a long time. Although my request for refund is simple and straightforward, *** is refusing to refund the deposit due for a trip that took place in February 2022. 
  Break down (deposits 
  
  
  
  
  Room 1 ******* & *********************** $300 deposit
  Room 2 *************************** & *************; $300 deposit
  Room 3 *************, *******, ******* $300 deposit
  Room * *************** and ****** $300 deposit
  Room 5 ***** and ***** $300 deposit
  Paid $1500 on deposits on 10/19/2021 via email I notified Sue * rooms were going to be canceled. At that time she mentioned if I found someone to fill rooms it would be handled as a name change and fees waived. However, On 1/19/2022 *** informed me via email that $100 dollars fee was going to be applied to each room canceled. 
  
  Considering 1/19/2022 notification of fees/penalties
  
  
  
  
  
  
  
  Fee/Penalties Refund due
  Room 1 ******* & *********************** $300 deposit - $100 $200
  Room 2 *************************** & *************; $300 deposit  I canceled my room and joined *********
  Room 3 *****************************, ******* $300 deposit - $100 $200
  Room * *************** and ****** $300 deposit -$100 $200
  Room 5 ***** and ***** $300 deposit - $100 $200
  Total deposit due $800 dollars. However, *** admitted making a mistake and refunding ************************* my deposit. Deducting $200 given to ***** despite her not paying a deposit. We still have a $600 dollars refund due. 
  As you can see I am requesting a refund for deposit minus penalties $600. I have email communication back and forth with ************************
  Sincerely, 
  *************************

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******