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Business Profile

Fence Contractors

J.C. Fence Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for J.C. Fence Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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J.C. Fence Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.doors. The owner said wood expands, the gap is required and altering it would void the warranty. Then he added pickets to close the gap.They were also supposed to reinforce the wooden posts along the back of the yard with metal posts. There were four that they skipped. If I had not pointed it out they would not have been done. One of them was left leaning out. Had I not noticed it before the cement dried and tied it back to straighten it the cement would have dried and held the post at an angle permanently.Many of the reviews online tell the same story of JC Fence not responding to clients once they have received their payments, even for small adjustments/corrections. ********************************************************************************* They never responded to my request to correct the closer and latch on the gate. I had to have hinges fabricated, purchased a new closer and repair the latch myself. I would at the very least like to be compensated for the cost of the hinges, latch and closer. $100

      Business Response

      Date: 05/26/2023

      When ***************** expressed his concern about the gate our ******* with 30+ years of experience explained that due to the type of gate and the way the gate needed to operate that there would need to be gaps in order for the gate to function properly. We offered another options but he did not want it. We understand that some people would sacrifice mechanics for aesthetic so we are more than happy to refund him $100.00 for the cost of the hinges in exchange for our hardware that was provided. 

      We can schedule a time with ***************** that is convenient for him. 

      Customer Answer

      Date: 06/04/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #******** with the understanding that there is no hardware to return. I will also note that when I went to the offices of **** Fence the woman I spoke with who identified herself as the author of the email to the BBB was very argumentative and did not seem to have any interest in satisfying customers or improving the quality of their work. The bottom line is JC Fence installed a gate that does not meet code in ************ and did not respond to multiple requests to fix the issue. 

      I understand that by choosing to accept the business response that my complaint will be closed as resolved. 


      Regards,

      *************************

    J.C. Fence Company is BBB Accredited.

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