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Business Profile

Health Club

Planet Fitness Warwick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Planet Fitness Warwick's headquarters and its corporate-owned locations. To view all corporate locations, see

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Planet Fitness Warwick has 2 locations, listed below.

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    • Planet Fitness Warwick

      1222 Warwick Ave Warwick, RI 02888-4149

    • Planet Fitness Warwick

      585 Tauton Ave East Providence, RI 02914

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This gym has had a hot water issue for nearly a year. Members attempting to shower have had no hot water. After months of complaints, a plumber was called, who needed to order part. That part took months to obtain. The part was installed about a month ago. Since the part was installed, the water temp. has actually gotten worse. Members continue to complain but the complaints to the attendants does not help. The manager, ***********************, is very sympathetic and has done his best to resolve the issue without success. The owner and the plumber involved need to provide members with hot water. We pay for this. Many members use the gym prior to work. They attempt to shower but without hot water, nearly impossible to do, In addition, this is a significant public health concern. How can you sufficiently clean a gym without hot water?

      Customer Answer

      Date: 02/23/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25th around 3pm I went to the Warwick ** location of PF to tan. About 30 mins after leaving I got a call from PF. A young man accused me of reliving myself in a trash can. I told him I hadnt done that but the man insisted that as I was last in the room it had to be **** asked if he had me on camera to which he said no there wasn't cameras over there. I asked Why was I being chosen to be blamed when it could have been anyone who tanned that day or even someone who slipped in as the doors are unlocked. No response. I feel like I was being blamed in retaliation for the complaint I made regarding the destruction of pricey pants due to a staff members lack of proper cleaning. When I checked in there was a supervisor its very odd that the supervisor wouldnt be the one to call me and revoke my membership. *** tried to get to the bottom of this but no one at PF will respond to my contacts. Ive tried every way listed online to reach them so I can only assume Im being ignored. As someone who works for a law firm Im very concerned this will get back to my employer and cost me my job / reputation as no firm nor employer would hire me if they thought I was doing that. I wish I didnt complain about the pants now I didnt realize the man was unstable. This guy has my full name home number picture all at his disposal to defame me. *** how far this set up went did he blame me bc he thought I was getting payback for my pants by doing that and another person had actually done it or maybe there was nothing in the trash and he made the whole thing up.

    Planet Fitness Warwick is NOT a BBB Accredited Business.

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