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Business Profile

Heating and Air Conditioning

Petro Holdings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

This profile includes reviews for Petro Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Petro Holdings, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Victoria S

      Date: 11/16/2024

      Horrendous Customer **********************. I no longer have the ability to call the local ********** and all my calls are directed through the call center. The call center is usually NY. The folks at the call center do not seem to be trained, or they are completely disconnected from anything outside **. You would think they would have more communication amongst themselves, but they dont. 3 times over the course of time I have been scheduled an appointment that doesnt exist. 2 out of those 3 times I informed the call center *** that appointments late night were not available in **, as I had learned this the first time. They scheduled an appointment during a time when no one was working. The second time they insisted that the appointment was good after I explained to them my experience in the past. It wasnt. No one showed. The third time I insisted the appointment was bogus, and he said he checked the ** dispatch twice, and that xtra guys were on and that it was good. I waited and waited and no one showed up. In another incident, I had an afternoon appointment scheduled, came home from work for it ( an hour drive) only to discover that they had already come ( they said they had an earlier slot so just came despite my scheduled time) There was a note on my door to reschedule. I have had it.

    • DEETTA M

      Date: 07/02/2024

      So, I wrote a complaint the other day, about how Petro didn't want to give me a price on a furnace because my mother had an acct that went to collection. So Petro call back to tell me, in order for me to get a pricing on a furnace. I would have to open up an oil acct first in order to get an appointment on a pricing of a furnace. what the freak. that wasn't solving my problem at all. Why do I have to be obligated to purchase oil first. I'm the homeowner and it is going under my name but that's telling me. this company isn't what I thought. the mess up part i had a good experience for 23years with them. never had a problem when I own another house. why do i have to suffer because of my parent business which is now decease. I didn't know about it.

    • Doreen B

      Date: 09/08/2023

      EXTREMELY UNETHICAL COMPANY**DO NOT SIGN A CONTRACT WITH THEM*** Received an offer in the mail in Nov. 2022 for $125 off my first delivery if I signed a 1 year contract for auto deliveries. I asked at least **5 TIMES** if the rates would be comparable to what I was now paying with my local company. I was repeatedly assured that their rates were comparable! They would also cap my price at the going rate which was ****. Price would go down if rates dropped but would never go higher. Like I said, assured repeatedly that they were priced the same. I just had a delivery last week and was charged the cap price of $****, checked with my local company and the price that day was $3.38!! When I phoned to inquire why the rate was so high, she stated that they will ALWAYS be $1 - $1.50 more per gallon!! That is in complete contradiction to what I was told when they were convincing me to sign the contract! It has cost me well over $600 so far to save that $125. No idea how this company is continuing to get away with basically stealing from people. Also going to try filing a complaint with the BBB. This company needs to be stopped. Do yourself a favor and read the reviews, I am not the only one. Shame on them to lie to people like this at time when most are struggling.

    • Tammy P.

      Date: 11/23/2022

      I lost me heat and hot water on Sunday November 20, 2022 call Petro Monday at 7:30 am was told a tech would be out today, they called and cancelled said no tech available and someone would be there Tuesday to fix it. Tuesday the called and cancelled again, no available tech he went home sick. Was told they would be out Wednesday morning between 7 and 9, no show or phone call. I am going on my 3rd day with now heat or hot water and I have pneumonia which I told them and they don't care. Horrible service would not recommend this company to anyone.

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