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Business Profile

Insurance Companies

Providence Mutual

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted these people along with their attorneys on 1/1/25 and everyday since. They had my driver's licence suspended because they claim I owe them 19k in money. Well I'm just agreeing to pay it because I cannot afford to be without a driver's licence. It would take forever to go through courts if I tried to fight it so I have really no choice. I am waiting weeks now for a response and it's sad because I just want to pay my bill fix my driver's licence and move forward. These people lie to me on the phone they claim they do not know me yet they filed a case against me. There customer support is terrible and there very rude. I just want to fix my licence and they will not do anything to accept my money. I feel at this point it's discrimination against me.

    Business Response

    Date: 03/12/2025

    See attached response 

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