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Business Profile

Lawn Care

DWB Lawncare, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the summer, I believed a check I sent **** was not from an old checking account. I texted **** this information and he agreed to rip up the check via text message. A replacement was sent, as well as cashed by ****.The original check that was to be destroyed cleared my account on January 9, 2025. I alerted **** about this and questioned what was going on. He denied cashing the check. When I sent over a photo of the front and back of the check provided by my bank, **** stated he had a new employee that and he would refund the money (in writing via text message).The payments made by me to **** were on behalf of my ex-husband, his customer. Not one bill, invoice, agreement has my name on it. These payments were made to assist with the payment of household bills. **** is stating that because money is owed to him by my ex (his customer) that he will not repay me for cashing the check. He has lied multiple times regarding this matter and my next step is a police complaint, if necessary.

    Business Response

    Date: 02/19/2025

    I have been servicing the ********* for many years and have received many payments over the course of years serviced they sent me a check for the month of July for $210.00 and said it was from a closed account then they sent another check from the same exact account for the same amount for $210.00 I cashed one of the checks for the bill due for July then ****** was due I received no payment then October was due still no payment I called for a payment and was asked for a leave cleanup I agreed and was told I would be paid since they were customers for many years I believed I would be paid then was told after we did the cleanup by ***** ******** she was not paying me because she said her husband hired me even though on many occasions she requested for specific work to be done at that point I cashed the other check for $210.00 towards the $750.00 balance due and still waiting on the other $540.00 for services rendered 

DWB Lawncare, Inc. is NOT a BBB Accredited Business.

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