We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Powder Coating

Ocean State Powder Coating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powder Coating.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm reaching out because I'm so unhappy with what was done to my rims when I left them to be powder coated. I dropped my rims off on a Thursday to be painted they are 2 piece rims so we agreed inner rim Mattalic Blue and outer barrel to be done in black. Now 2 of my barrels had a very small crack now when I went to see them the following Monday **** spoke to me in regards to the cracks to be welded. He brought me in to see them now what I saw speechless. **** had cut the outer edges of 2 barrels. He cut a triangle the size of a quarter in the both of them. He then let me know it was going to cost me $175.00 each crack to b welded. Now I had two cracks the size of half of a toothpick. Now with a quarter side chunk out of the both of the. He added it would take hime at least 6 or 7 places to be tacked by the welder.. So $175.00 6.. Imagine the cost.. So i went to pick up my rims and **** told me i had a balance of $600. Now I already paid him $550. Up front total all together was agreed to be $900. So I am still trying to get my rims back. The inners were painted Blue and the barrels have not been painted and still have huge chunks cut out of them. I think I paid for what I am getting back. $550. Is more the enough for only half the job done. Ocean State Powder to today had not given me my merchandise back without me paying another $600. And unfortunately I will not pay for a job not done. I do not feel wrong in the situation I feel I should be able to get my merchandise back for the money that I paid cuz it's well worth what job was done I am reaching out cuz I don't know who else reach out to thank you for your time

    Business Response

    Date: 11/14/2023

    First of all, we called the customer several times to indicate he had several cracks on the barrel.  At that time, we already sandblasted and powder coated the other parts except the ones that had cracks on the barrel. Seven months later, he decided to arrive to pick up his parts.  We made several attempts to contact the customer.  He never responded back.  Please see a copy of our invoice and refer to item number two at the bottom of the invoice, which indicates the price if the parts are not picked ** in three days.  So, its been seven months and if you do the math, the storage fee would be over five thousand dollars alone.  I charged him $900.00 with a $300.00 deposit.  I believe I'm being fair.  

Ocean State Powder Coating is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.