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Business Profile

Shipping Room Supplies

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Room Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father went to my dorm in ******* because I decided to transfer schools so I needed to ship all my belongings to ************. When it arrived, I noticed a lot of items were missing from one of the nearly empty boxes. Come to find out after calling ***, they repackaged my things at the ******* location. Below is the list of what is missing off the top of my head. **** ******* makeup bag- $50 Bag was full off makeup, value around 500 Hey dudes missing left shoe - $60 Rare beauty powder - $32 Dove deodorant - $5 Dove spray deodorant- $5 Candle gift from brother - $10 Shoe rack - $15 Hair straightener - $50 Hair thermal brush - $50 Hair curler wand - $40 Feel the love candle from ****** and ***** - $25 First aid beauty moisturizer - $38 Trader Joes cleansing pads - $10 Vitamin and sea serum - $11 Vitamin and sea serum - $11 Black long sleeve garage shirt - $30 nexxus humidity spray - $20 Strictly curls - $10 Not your mothers mousse- $10 Its a 10 hair spray - $20 Olaplex hair oil - $30 Sol de janerio 62 perfume - $38 Sol de janerio 40 perfume - $38 Sol de janerio 68 perfume - $38 Sol de janerio 87 perfume - $38 Being frenshe perfume - $15 Being frenshe perfume - $15 Victorias Secret bare vanilla - $15 Victorias Secret night glow vanilla - $15 Victorias Secret bombshell isle - $60 Bath and body works vanilla body butter - $20 Sol de janerio 62 lotion - $48 Sol de janerio 68 lotion - $48 Loving tan 2 hr express tan - $40 Loving tan 2 hr express tan - $60 Loving tan 2 hr express tan - $60 St tropex self tan - $50 Bondi sands self tan - $30 Coco and Eve tan - $35 The face ****** - $50 Tanologist face ****** - $10 Rescue patches the good patch - $22 Bath and body works room spray - $8 Walmart room spray -$5 ***** pre workout packets - $14 There is more to the story but I dont have much space. They have been neglectful.They sent a man to my house and he tried taking away the rest of the items and box. This is a crime and whoever boxed it should be fired.

    Business Response

    Date: 02/03/2025

    Hello,

    We are a third-party UPS Store franchise located at ***********************************. This complaint is not for our store. We checked our records and do not have a customer (********* *****) in our shipping database.

    ********* might be trying to do a BBB claim with ********************* (***) directly. *** in ******* is located at *******************************. *** phone number is ************.

    Please remove this claim from our records. Again, we are not the intended recipient.

    Warm regards

    The UPS Store

    ****************

    *******, RI 02889

    ************

     

  • Initial Complaint

    Date:12/24/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have another shipment that doesnt make any movement once it hits the *********** location. It seems to be your drivers are stealing packages and I refuse to wait until 12/30 to file a claim for another lost package. This is the second package that is potentially lost/stolen and I need up dates on my shipment 1Z1ER5530356923339 This is the previous package that was lost/stolen by *** 1Z1ER5530357795039

    Business Response

    Date: 12/27/2022

    This complaint is for thew wrong business. It is intended for *** because it is in relation to a *** delivery issue. We are The UPS Store, a retail franchise located in ******* **. We are an independent business and are not part of the *** logistics company.

UPS Store is NOT a BBB Accredited Business.

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