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Ambient Sound, Inc./ASI Technologies, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered online on July 26th, 2024, got a confirmation email immediately (attached below). On August 2nd, I received an email saying that they were delayed with their orders (attached below). I followed up at 1 month via email at ************************************ on Aug 26th but have heard no reply back. Their refund policy states that orders past 60 days are eligible for refund. I sent that email today requesting my refund. But since I have not heard anything from the company since Aug 2nd, I am suspicious that this is a scam.

    Business Response

    Date: 09/24/2024

    THE ORDER THE CUSTOMER REFERS TO WAS NOT PLACED WITH OUR COMPANY.  OUR COMPANY IS AMBIENT SOUND, INC., AND AUDIOVISUAL INTEGRATION COMPANY BASED IN *******, **. THE CUSTOMER PLACED HER ORDER WITH ***********************, WHICH APPEARS TO BE A COMPANY WHO MANUFACTURES AND SELLS BLUETOOTH EARPHONES. WE ARE NOT AFFILIATED IN ANY WAY WITH THIS COMPANY.

    THE EMAIL ADDRESS THE CUSTOMER SENT HER INQUIRIES TO IS "***********************************************************."  WE HAVE A SIMILAR EMAIL ADDRESS: ********************************** WHILE WE CAN UNDERSTAND THE SIMILARITY WITH COMPANY NAMES CAUSING CONFUSION, WE ARE NOT THE COMANY THE CUSTOMER IS HAVING ISSUES WITH.

    PLEASE NOT THIS TO OUR FILE AND REMOVE THE COMPLAINT.  WE WICH THE CUSTOMER ALL THE BEST IN RECEIVING EITHER THE ***** SHE ORDERED OR A REFUND.

    THANK YOU,

    *** ******* - VP FINANCE

    AMBIENT SOUND, INC.

    Customer Answer

    Date: 09/25/2024

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does indicate that my issues and/or concerns in reference to complaint #******** are to be directed to another company. Please close this request for the current business attached. Can we add a new complaint for the correct company?


    Regards,

    ****** *****

Ambient Sound, Inc./ASI Technologies, Inc. is NOT a BBB Accredited Business.

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