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Business Profile

Car Stereos

Sound FX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

This profile includes complaints for Sound FX's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sound FX has 2 locations, listed below.

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    • Sound FX

      339 Quaker Ln West Warwick, RI 02893-2122

    • Sound FX

      40 Highland Ave E Providence, RI 02914

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I had SoundFx install a radio and remote start. Whoever worked on my truck disabled my factory USB and AUX ports. They also ran the wire from the radio to my floor, thats where they want me plug my phone in as well. The damage to my door was from a heat gun or torch. It burned all the way through the paint to the metal. Its about the size of a dime and perfectly round.The manager took pictures and I was told he would get back to me. He never called me back. *** called at least ***** times, emailed the president of the company, and showed up in person. At this time, they keep blowing me off and not responding. Is there anything you can do to get these issues resolved ? Thank you,******

      Business Response

      Date: 04/26/2024

      Yes, that is correct, the factory USB ports and AUX adaptors do not function in this particular situation per manufacturer. This was discussed with the client. An alternative option was discussed but was refused. The radio is 100% wireless further negating the need to retain the ports. 

      No damage was done to the door while in our work area. The security camera was reviewed as a precuationary measure. As the picture shows, it is a near perfect circle. It also shows how the paint is lifting off at the 12 O'clock position, which most likely was from the result of paitless dent removal (glue method). 

      If  we have had in fact damaged the vehilce he would have been notified and it would be rectified, and that is our policy. 

      Thank you. 

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