Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and spoke to *** and registered both my wife and me for a BLS CPR class. I later called *** back 2 hours later to cancel the class for a refund but was told there was no refunds allowed, and he pointed me to his website for the *************************** for the clause that shows no refunds allowed. I explained to him we signed up for the class with him on the phone and he never mentioned that there were no refunds once payment is made. The website for him (**************************************) listed on the *** website for him didn't work which is why I called him directly. This is being deceptive by not stating there was a no refund policy. I respectfully request a refund as we were never told that we couldn't get one when registering with him on the phone.

  Business Response

  Date: 07/07/2025

  Hello

  the customer called and was inquiring about our services I explained the services we offer he then said he would like to enter into one of our classes him and his wife I then signed them up I indicated them to my website I did indicate to them verbally on the phone that there was a no refund policy you may switch into another class if the date you signed up for does not work for any reason but we do need a 24-hour notice or there will be a $50 cancellation fee they then agreed and paid through venmo they called back about 2 to 3 hours later looking for a refund at that time the class was already put together and they were registered with the ************************** I stated we do not have a refund apology this was told to you on the initial call also it is on our website at the bottom right hand corner this has been our policy since we have been open for 6 years we have five star reviews this is uncalled for I do respectfully ask that this does not be reported towards my business as a negative remark we have a outstanding Word of Mouth and community-based reputation thank you for your time.

  as a courtesy we have decided to go ahead and refund Mr ***** back his $250 through venmo they did indicate it could take up to 45 to 60 business days the refund was submitted on July 3rd

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****