Complaints
This profile includes complaints for JMB Plumbing , LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had JMB Plumbing...************ ** install a new water heater on 04/03/2023. They gave me a price of $1395.00. He performed the work. However, when I checked my Amex statement; he had charged me an additional $ *****. I called him immediately and he said it was a processing fee. He also stated that since he had forgot to tell me; he would refund me in check form. Two weeks later and No check and doesn't return my calls or texts. So much for good *****************
Business Response
Date: 04/24/2023
*******************; a customer that we serviced properly, very timely and given a price by our company that was between $300-$600 less than our competitors. We responded and installed his water heater within two hours of his initial contact with our company. After the job, we forgot to mention the credit card processing fee of 3% which came out to $41.85. This amount has been refunded to him as a courtesy given that all processing companies charge this fee. During which, a check a has been sent to him within a two week period, paid out before our payables schedule, again as a courtesy. Attached is a picture of the check issued to ********************Customer Answer
Date: 04/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************
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