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Business Profile

Eyelash Extensions

Kelaya Wild Beauty Bar + Lounge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of this year around the 20th I went to have lashes applied at Kalaya wild, within 24 hours the lashes had fallen out (for the 2nd time) they refused to refund me my money, and instead offered to reinstall the lashes that had failed twice prior. Therefore I had no lashes for Christmas and I was out almost $200.

    Business Response

    Date: 01/03/2024

    Hello, myself ******* the owner and two members of my staff have spoken to **** in regards to several services shes had done. We came to a conclusion after already discounting Two Full Sets as well as offering free services for touch *** in which one was completely for free and the other was denied. We feel that after not just one provider but two have provided the same service with the same outcome, we felt that she was not a good fit for eyelash extensions due to at ************* is not normal to have all of the extensions fall out the next day. Please note that this is a service that takes hours to complete and are not always a good fit for people as the at home care and lifestyle change is important. The two providers offering these services are licensed and have years of experience. We felt that if one provider couldnt help her then we would try another, and as stated above, the same outcome. We do our best as providers as providing free aftercare kits, as well as thoroughly explaining the aftercare process before the client leaves. As an owner of a small business salon, where the employees only get paid a percentage of their sales, I felt that after trying to resolve this issue with free and discounted services, a refund for a discounted service she received, would not be necessary. Multiple services were in fact completed, discounted and free. There is nothing more I can do to help this women. We have not one bad review in which this is a first and she is bashing us on social media still demanding a refund. A refund isnt necessary as the services have already been FREE, DISCOUNTED, AND COMPLETED with two different providers. Attached are conversations with ****, itll only allow me to upload 5 but I have several more. I would also like to explain some feedback Ive had from both providers that during her service she would complain about people, other local businesses and how she works the system of the state to receive money for her kids. I believe that from after gathering all this knowledge, I feel that this is a person just looking for free services and money back. 

Kelaya Wild Beauty Bar + Lounge is NOT a BBB Accredited Business.

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