We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Portable Storage Units

Storage Sense

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 16th, 17th and 18th of 2024 I rented 3 storage units; 1 on the 1st floor (space number 242, size 10x20, $445.00) and 2 additional units on the 2nd floor (space number 376, size 10x15, $409.00 and space number 304, size 10x20, $380.00). I have several questions regarding these units. One is regarding the price difference between the smaller unit on the 2nd floor having space number 376, 10x15, is charged $409.00/month, while space number 304, 10x20 is $380.00/month. I have made several calls to the call center and spoke to **** who told me that I would be getting a call within 48hours regarding this matter, however I received no call back. I called again, at number **************, and requested that CEO ****** ***** return my call, however no call was received. When I originally called the call center, **** told me that a ***** ******* would be calling back within 48 hours. However, again. no call was received. On April 15, 2024, ***** called me regarding the storage contracts, which I have no problem in signing, however, would appreciate an explanation regarding the charges to the mentioned 2 units. She said someone would be calling me back but still no one has contacted me regarding this matter. I called ****** ***** for the second time on April 15, 2024 but still haven't heard back. In addition, even though I have been on auto-pay from the beginning, I have been billed with erroneous charges to include late fees with absolutely no reasonable explanation. From my understanding, a Ms. **** *****, VP of Field Operations, is the person in charge at both ********, ** locations. I have placed multiple phone calls to both offices, however, no one answers the phone. I am currently 104 miles away from this location and unable to make an in-person visit.I am requesting to be contacted by someone who can address these concerns and resolve this matter immediately.Thank you.

    Customer Answer

    Date: 04/30/2025

    I have not heard from the business in response to my complaint.

     

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $50 Security Deposit not returned despite multiple attempts.

    Customer Answer

    Date: 10/20/2024

    I have not heard from the business in response to my complaint.The business hasn't responded to me in over 4 months. Many emails sent with no response.

Storage Sense is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.