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Business Profile

Recycling Center

RPE Waste Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with *** via email correspondence for a roll off dumpster. My initial inquiry to pricing was dated 4/21/25. The dumpster was dropped off 5/9/25. Emails from *** stated that I had the dumpster for 2 weeks and explained additional charges if I exceeded a specific weight of the dumpster. The dumpster was picked up 6 days later than agreed, several large and small items removed from the dumpster and thrown about my property, including shattered glass items on my patio. They stated I was informed of the max fill policy when I contracted with them. Later, they stated that it was clearly labeled inside the dumpster what the max fill line was - I supplied them a picture of the inside of the dumpster when I received it and asked them to indicate where this obviously stated sign was and all they could say was it was there and I was informed prior. Today, 6/2, I receive a call from the company stating an almost $300 in additional charges for disposal of specific items that are additional. They claim this was clearly stated in the contract and on their website. I asked for a copy of my contract as I was never supplied a formal document, everything was through email exchange. After several attempts at requesting this information, the company threatened me with harassment and then emailed me a contract dated 5/28 (two days AFTER they picked up the dumpster) and the customer signature line is blank. Today was the first time I have seen this document. Additionally, I checked their website and printed it out at 12:05pm today and there was nothing stating these additional charges. Now, at 1:45pm today, there is an additional paragraph to include this. They have threatened to send this to collections if I dont pay in full immediately. I dont have the exact amount Im disputing because I have not been supplied itemized charges.

RPE Waste Services is NOT a BBB Accredited Business.

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