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Business Profile

Cell Phones

Logical Wireless, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone from the company however I asked to cancel the order not even 1 hour after I placed the order. Instead of canceling the order he still placed the order 5 hours later. I then contacted him days after he created the shipping label and asking how I should go about returning it. I then called back and emailed to let him know I was unable to return the way he instructed. With no answer from the own on top of that the owner is rude and sent the wrong phone. Im just looking to return this phone I didnt order and get my money back ASAP

    Customer Answer

    Date: 07/25/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2nd 2024 I went to Logical Wireless to get my phone screen fixed on my Galaxy S23 Ultra. The guy who works there changed the screen on my phone. I got in my car and realized immediately the screen wasn't right. The screen had a much lower resolution than the original and it also had black lines around the border. I went back in and the guy said it's an after market screen and he can't get the original. I went home and found online you can get the original screen. I also noticed neither of my cameras worked on the phone. I went back the next day and told the guy he can get the real screen and the cameras were broken. He admitted to knowing he broke the cameras and that he tried to save me money by getting a cheaper screen. He agreed to fix the cameras for free and let me pay the difference for the correct screen. I went home and after multiple phone calls about how he still hasn't gotten the correct screen he stopped answering my calls. I now have a crappy bootleg screen that barely works, broken cameras and the back of the phone is peeling off. I paid $209.81 I also make videos for social media as a job so without cameras I haven't been able to post which resulted in about $600 of lost income.The pictures attached were taken with an old phone I have as a backup.

    Customer Answer

    Date: 07/10/2024

    I have not heard from the business in response to my complaint.

Logical Wireless, Inc. is NOT a BBB Accredited Business.

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