We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two arrangements from edible arrangements on Thursday, May 9. One to be delivered Friday, the other, more expensive arrangement was to be delivered Saturday. When I placed the order for Saturday, I had to custom things I wanted done to the platter. I was told there was a $10 up charge for each change for a total of $20 up charge. I was also told, that I was not eligible for the 25% off because I was making it custom. The original price of the item was $80. The order for Friday was delivered fine. The order for delivery Saturday, was not made custom as I requested. I called edible arrangements in ********** and requested a refund of the $20 and 25% off my order for another $20. The girl was too busy to talk to me and told me that she would have someone call me back. I waited two days and called back again. She told me that she would follow up with the people who were supposed to call me back, I have not heard anything from them yet and it has been over a week. The lady in ********** did tell me that she did not show any order for me in her system. I have attached a copy of the delivery receipt. I did not get the regular receipt in my email like I was supposed to . Anything you can do to help me get my $40 back would be appreciate it.

    Customer Answer

    Date: 06/01/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 06/03/2024

    Ok call us at ********** and well do it.

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a delivery which was to be delivered 2/14/2024. Every other day was free but the 14th was an extra $12.95 which I paid with credit card. I also paid for roses. The delivery was not received until the next day the 15th and we did not receive roses we received carnations and daisies half of which were short or broken. I contacted the store in **********,** where the delivery came from on the 15th and 16th and spoke to two different associates each time both of which assured me the manager of the store would call me and refund the money for delivery and restitution for not receiving the roses I paid for. I never received any phone call. I also put in tickets with their customer service ***** three times on ************************** Each time I received emails stating that someone would contact me which never happened.

    Business Response

    Date: 02/26/2024

    Hi there, we really apologize for the inconvenience. Please give us a call tomorrow and we will resolve this matter quickly.

    Customer Answer

    Date: 02/27/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Edible Arrangements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.