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Business Profile

Medical Uniforms

Born-O Uniforms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a scrub top for my daughter online on Dec. 19 from born o uniforms Before I ordered I checked the return policy. It states that items are returnable within 30 days from the date of purchase if they are in unused and resealable condition and in the original packaging with all tags intact. The top did not fit but met all the requirements for return. When I went to the website customer service to fill out the return request I was asked why I was returning the item and several reasons were given but none of them said did not fit so I checked other. I got an email back saying my return was refused because I checked other. I sent another email trying to explain but have not gotten a reply. I buy a lot of items online but have never had this problem with a company before.

    Customer Answer

    Date: 01/13/2025

    I have not heard from the business in response to my complaint. I have contacted borne o uniforms through email to try to find more information about why my purchase is not returnable but they have not responded.  I have tried to be patient but am now assuming they are choosing not to respond.  I will not order from them again or recommend them to other customers if they do not respond. 

    Business Response

    Date: 01/30/2025

    Dear ******,

    Thank you for reaching out. We sincerely apologize for any inconvenience caused by the initial return request being declined.

    The reason for the automatic rejection was that a return reason was not provided at the time of submission.

    To proceed with your return, please submit a new return request through our ************** When selecting the return method, please choose "Ship with a return label" so that we can generate a return label for you.

    Once we receive the returned item, we will process your refund accordingly.

    If you need any further assistance, feel free to email me or text me at **************.

    We appreciate your patience and are happy to assist you in making this right.

    Best regards,

    ***
    Account Manager 

Born-O Uniforms is NOT a BBB Accredited Business.

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