Pharmacy
CVS Pharmacy, Inc.Headquarters
Information and Alerts
Service Area
- MA
- ME
- RI
- VT
Alert Details
This business has 2 alerts.
Alert 1
BBB processes complaints against CVS Pharmacy that deal with its retail operations, as well as pharmacy and medication fulfillment.
Alert 2
CVS posts warnings about gift card scams at the sales racks for cards at most of its locations nationwide CVS pharmacy indicates that when a gift card is swiped, a warning about gift card scams will appear on the panel so the purchaser will see it before they can complete the payment for a gift card. CVS encourages employees to decline the sale if the circumstances are suspicious.
Important Information
Additional Info
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On February 6, 2024, The Ohio Board of Pharmacy fined CVS Pharmacy store #2063 in Canton $250,000. The decision in this case stems from an investigation initiated by the Board in 2021 that
found customers experiencing significant delays in obtaining prescriptions, phones not
working properly, lack of appropriate drug security and control, and failure to provide a
safe working environment for pharmacy staff.
Pending Government Action
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On July 17, 2024 the Office of the Vermont Attorney General filed a lawsuit that alleges CVS Pharmacy, Inc. violated Vermont’s Consumer Protection Act by manipulating the marketplace and reducing access to certain prescription drugs, including lower-cost drugs, through a series of tactics with no transparency in their decision-making process.
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