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Business Profile

Florist

Ivy Cottage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ***** **, I placed an order on The Ivy Cottages website, not Teleflora. Shortly after I placed my order I was contacted by *** from The Ivy Cottage (who I believe to be the owner) stating they do not deliver to *******, Ga. If this is the case, the website should never have accepted the order. However, *** said the order would be cancelled. On ***** **, a charge for $53.99 from The Ivy Cottage cleared my acct. I contacted *** and she claimed the order was cancelled and that I should be getting a refund within 7-14 days and that she never accepted payment on this order. On *** *, I filed a dispute with my bank, as I had not been refunded. Today, my bank has denied my dispute stating I placed the order therefore I need to contact the merchant. Once again I contacted *** and she acted appalled that my bank denied the dispute as she says she uses the same bank. However, later in the conversation she kept repeating the name of a completely different bank. Now she is stating it could take up to 30 days for this charge to kick back to my account. I have absolutely no expectation of receiving my refund. I believe essentially, my money has been stolen. After reading other reviews, it appears I am not alone in my dealings with this business.

    Business Response

    Date: 05/21/2024

    The order was for 2 dozen, however, prices increase during holidays. (holiday prices differ from standard day prices). We attempted to contact the customer and inform her that we would need to change her order to one dozen according to the price at that time. A message was left on her voice mail and an email sent. They did receive the one dozen as that is all we could provide given what she paid. 

    Customer Answer

    Date: 05/21/2024



    Complaint: ********



    I am rejecting this response because:

    As you can see from the attached pictures of my email confirmation of my order, I did not order two dozen of anything    I ordered a “****** ******** *******.”   My order was supposed to be cancelled because, according to the store owner, they do not deliver to *******, Ga.   Therefore, NOTHING was delivered and my money was never refunded    Obviously, they have my order confused with another order.




    Sincerely,



    ******** *****

Ivy Cottage is NOT a BBB Accredited Business.

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