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Business Profile

Horse Supplies

Equine Inspired

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horse Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent my saddle back for sale ( on commission, I thought) to George G*********, the saddle maker. Delayed responses from him, deferred action on his part based on health issues. Still do not have my saddle, its worth is over 2500.00 and evidently Mr. G********* is no longer with the company. Equine-inspired either has my saddle, or Mr. G********* has my saddle; rather, someone has my saddle but it isn't me, despite polite, patient requests from me.

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a saddle from Equine Inspired in *** ***** After six months I finally received a saddle that ****** described as tester saddle which did not fit my horse or me. At that point ****** said to hang on to that saddle as he would pick it up when he came to ******. No trip materialized and finally I sent the saddle back to ***** **. At that point he still wanted to make a saddle for me but after another six months of no action I started asking for my money back( $3900). ****** said he was ****** ****** ******** *** ** ***** but would get me a refund. The reason I did not file a complaint before this is because I was trying to be patient with a person having a hard time. ****** has stopped communicating with me and my money has never been refunded.

Equine Inspired is NOT a BBB Accredited Business.

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