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Business Profile

Online Retailer

Night In Boxes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.36/5 stars

Average of 11 Customer Reviews

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Review Details

  • Review fromAbby D

    Date: 08/17/2024

    1 star
    Horrible customer service. Didn’t receive a box for either of the two months I was subscribed and never got an email back from customer service. Can’t seem to find any other way of communicating with this company besides email. Spent a lot of money for an anniversary gift I’m sure I’ll never receive.
  • Review fromMcKenzie P

    Date: 06/05/2024

    1 star
    I received a subscription from this company back in 2016 and we had no issues. The boxes were fun for my husband and I to do together. I then ordered one box as a Christmas gift and it never showed up. I reached out multiple times and never heard back. I paid $61.99 and received no refund or product. Highly advise from ordering from this website.
  • Review fromLiz G

    Date: 06/04/2024

    1 star
    Wow, I wish I would have seen this website before I ordered. i had a similar experience to many others who posted. I ordered a subscription and after being charged every month for 5 months had only received 2 boxes. I wrote to the company repeatedly and absolutely NO response. So I submitted a dispute with my credit card company for the months when I did not receive a box. The Night In Box company had the audacity to respond to the credit card company without ever responding to me, their customer. I have canceled my subscription and hopefully my credit card company will help me recover my money.
  • Review fromAllison C

    Date: 05/13/2024

    1 star
    Tracking emails sent but product not sent until I reached out 3 or 4 times. When I finally received the $70 box it came with maybe $25 worth of items. I reach out to complain and was told that the box items were valued for more than the cost of the box. The box included 3 cheap metal tea lights, a ten cent glow stick, etc. Items look like they could all have been purchased at the dollar store. No refund or solution offered. 0/10 do not recommend.
  • Review fromCrystal T

    Date: 04/16/2024

    1 star
    SCAMMERS! If I could give 0 stars I would. Placed order in March, have been reaching out to cancel order and have not gotten any response. They are SCAMMERS DO NOT DO BUSINESS WITH THESE SCAMMERS!
  • Review fromMcKenzie P

    Date: 02/24/2024

    1 star
    I ordered a box that cost $50 in December as a gift. I chose this company as I had a subscription before and loved it, but that was 6 years ago. Clearly the company no longer exists. A shipping label was prepared on January 5th and never heard from them again. I emailed them multiple times and never got a response. Highly recommend not using!
  • Review fromAmy P

    Date: 01/31/2024

    5 stars
    I recently ordered their Power Outage box and it was so great. My husband and myself had a wonderful time connecting and it was great to step outside our normal routine. No issues with company or box.
  • Review fromNik O

    Date: 01/02/2024

    1 star
    Do not order with this company! It is a scam. I placed a monthly subscription that was supposed to arrive before Christmas, 12/25/2023. I received an email confirmation after I placed the order but when I emailed customer service I was told it was no longer an active email. I did place the order through ****** and have filed a complaint with them and hoping I will get credited back my money.
  • Review fromRobby B

    Date: 03/12/2023

    1 star
    I bought this box and the first one came no problem. I have since yet to receive any box the following 8 months. I still get billed each month and still after many, many emails to the support team I have no response at all. I urge anyone that is thinking of subscribing to please rethink because this is essentially a scam. The only way I can get out of paying for this is to cancel my credit card which is very frustrating.
  • Review fromkatrisha b

    Date: 12/21/2022

    1 star
    I ordered 2 non-renewing Date Night In Boxes as a gift. After a week, I got an email that they shipped, however its been another 9 days and the status of the order says that the item has yet to be dropped off with the delivery service so its still just sitting there. I emailed their customer service and the email address provided on the email I received from them is wrong. I had to search their website for the correct customer service address and emailed them again, and I'm still waiting for a response. At this point, this gift will not arrive in time. I used to have a subscription to this company and received these boxes for 2 years. The product is great, but their customer service is terrible and I will no longer purchase from them again.

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