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Business Profile

Portable Buildings

Jemco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Buildings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Order thru Jemco Buildings Plus

    Order Date 12/15/2023 Paid 15% Deposit $****.00

    Original Delivery Date 2nd week in January Supplier thru ******* ******** and ******* ******. ******* and/or Jemco are not returning my phone calls, setting a delivery. Jonny T***** is refusing to refund me my Deposit and/or have a meeting with me to discuss my options and moving forward to resolve this issue.

    Business Response

    Date: 01/23/2024

    To whom it  may concern,

    Thank you for contacting me on this matter. After speaking to ***. ****** on the phone, calling the vendor and calling her back to update her on her carport, I believe this matter has been resolved. Please note that the customer was told at the time of signing that we were looking for a late January to the first part of February for installation due to the holidays and weather permitting.  There were no missed or ignored phone calls. When we talked, I only asked for the opportunity to look into and correct any issues first. All of this is recorded on our surveillance camera. If there are any further questions, please contact me by phone or come see me in our office anytime. 

    Customer Answer

    Date: 01/24/2024


    Complaint: ********

    I am rejecting this response because:

    I was told by phone last week that I should have my building this week. It's Wednesday and still no building, 

    Sincerely,

    ****** ********

    Business Response

    Date: 02/01/2024

    This building was delivered and installed last week, right on schedule. ***. ****** was told it would be delivered and installed from the last week of January to the first week of February. As I told you before, all conversations are recorded for this reason, there has been no wrong doing. ***. ****** received her carport as agreed. Any further questions or concerns, lease let me know.

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