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Business Profile

Psychiatric Services

Aiken Psychiatric and Psychotherapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatric Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this clinic for PTSD and I can’t get ahold of anyone! I’ve called so many times in so many days. No one answers the phone most of the time. If someone does, I’m greeted with a lady who sounds miserable and says, “call back another time to schedule an appointment.” The automated voice massage system says, “we’re busy with a patient. Calls after 2pm will be answered the next business day.” I have left voicemails and still have not received a call back. This is ridiculous, this is why people kill themselves! They can’t get the help they need from offices like this! No I don’t trust them to help me!
    I want this to show when others look this business up and I want the business to call me to schedule and immediate appointment!

    Business Response

    Date: 01/31/2025

    Before receiving the first complaint letter, we had already called the patient back to schedule, even though we received a foul message from the complainer. There was no answer however, we left a message. He called back again & left us a message & we called him back again-this time we were able to speak with him & scheduled an appointment for ********. Please let me know if we need to do anything further to keep this off of our record. Thank you!

  • Initial Complaint

    Date:03/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ****** ***** ****, I had an appointment with Dr. ******* and after my session I went to the counter to make my co payment and the lady threw my card at me. I called the local authorities and the business put me on trespassing notice. I didn’t do anything wrong and I was put on trespassing notice. The lady was the one who threw my card at me and when tried to explain the situation they requested for me to be on trespassing notice

Aiken Psychiatric and Psychotherapy is NOT a BBB Accredited Business.

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