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Business Profile

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Aiken /Barnwell/Lexington Counties Community Action Commission Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aiken /Barnwell/Lexington Counties Community Action Commission Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aiken /Barnwell/Lexington Counties Community Action Commission Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/04/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because Aiken Barnwell Community Action Agency (ABCCAA) – Cayce Office at 1919 Augusta Road, Cayce, SC 29033 is completely unresponsive, leaving vulnerable residents without the critical assistance they need.

      I have personally called over 200 times, and not once has anyone answered. The one time my call did go through, no one picked up, and there is no option to leave a voicemail. This has been an issue for years, and it is beyond unacceptable.

      People are having their electricity shut off because they cannot get through to request assistance. Many in our community, including myself, are in dire situations, struggling to keep the power on. ABCCAA is supposed to provide emergency relief, yet they are completely inaccessible.

      This is not just an inconvenience—it is a failure of duty that is putting lives at risk. There is no excuse for an agency receiving public funding to ignore the very people they are meant to serve.

      I am demanding immediate action:

      A full investigation into why this office is unreachable and why calls are being ignored.
      Immediate corrective measures to ensure staff are available and answering phones.
      Accountability for this negligence, including consequences for those responsible.
      This is an urgent situation, and I expect a prompt response and resolution. If this issue is not addressed immediately, I will escalate this complaint to higher state agencies and local news outlets to expose the failures of this organization.

      Please respond as soon as possible with details on what actions will be taken to resolve this matter.

      Business Response

      Date: 02/10/2025

      We apologize for the inconvenience. 

      Our phone system was damaged during the recent storms and we are currently in the process of upgrading it from analog to digital.

      Please note that the office is open 5 days a week, 8:30am-5:00pm for visits.

       

      Customer Answer

      Date: 02/10/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    Aiken /Barnwell/Lexington Counties Community Action Commission Inc is NOT a BBB Accredited Business.

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