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Business Profile

General Contractor

R & R General Contracting LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/13/2024 R & R Contracting LLC came and provided an estimate to demolish and replace a deck. Their business responded to a ********* request I submitted. R & R required half of the cost of the job as a deposit. I sent via Zelle $895.68 to ****** ******. My bank restricted the full $900.00 and set a fraud alert. ******, the co-owner and husband of ****** arrived on 8/14/2024. His laborers demolished the old deck and built the replacement according to my specifications. The night before arriving to perform the job, ****** requested payment via cash or Cash App to prevent reporting to the ***. I paid the $904.32 balance for the completed deck on 08/14/2024 upon peripheral inspection. I needed a fence gate replaced. ****** promised he would return on 08/17 or 08/18/2024 to replace the gate. He estimated the cost and labor to be $600 total. He requested $300 deposit. I sent the $300 via CashApp. ****** did not return. A few days after the deck repair, when ****** was supposed to return, I noticed minor defects in the deck build. One piece of wood has no screws or nails. There are no indentations or marks in the wood from any nails or screws. A piece of wood which would cause overhang was cut oddly. A few screws on the sta*** pierce the side of the wood. I sent ****** pictures. He said he would correct the issues when he returned. He has not returned. When I contacted ********* and left an honest but negative review, on ********* R & R claimed they had a funeral to attend. ********* investigated and I requested a refund of the $300 for the work not performed on the fence. R & R refused to refund the $300. They persist to claim they will return to complete the work. But a month has passed and they are non-responsive to requests. They defrauded me out of the $300.

    Customer Answer

    Date: 09/16/2024

    Hello,

    R & R Constructing did not provide any documentation, contract, or estimate in writing. I only have my receipts and communication from ********* which I submitted previously. 

R & R General Contracting LLC is NOT a BBB Accredited Business.

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