We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Planner

Epic Events & Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VAMPIRE DIARIES CONVENTION (Oct 2022) It was the worst experience ever… The masquerade ball was an EPIC failure. We waited for over 3 hours in the freezing cold for a blurry picture that was rushed… the “ball” was in a small gym where the power went out once, the food was nasty hotdogs & cold nachos, no VD music (basically just a middle school dance)… a lady fell & broke her ribs because shuttles were a 4 person golf cart, and one of the big shuttles backed into a car… Fast forward to the convention. There was no structure & no order… The lines were so confusing for the photo ops, autos, & meet and greets… You had to ask other fans which line to stand in… the photo ops were very rushed & it wasn’t because of the stars (they wanted to mingle & were super nice) the staff rushed us, SHOVED us, & were very rude. Photo quality wasn’t good (I had read eyes in my photo with Ian)… The panels were kinda boring except the major ones. So much chaos & confusion on EVERY hand! I was told Paul asked for water & they told him finish what he had and then finish autos and they’d get it for him. I talked to Paul several times and continued to apologize to him for their stupidity. He was exhausted from them putting way too much on them! Volunteers was pulling on stars arms to get them to leave their auto or panel or whatever. I seen Nate mistreated on 2 different occasions where I was within arms reach of him. The people putting on this con used it as ploy so they could get close to the stars with YOUR money. The stars cared more about us than Epic did. ******** Entertainment is much stricter, but way more organized. Not to mention I got the best pic ever with ********. As a warning, just don’t ever deal with Epic. And I mingled with a lot of fans & they all felt the same way! My sister & I said the entire weekend “We were NOT feeling epic.” PSA: In May I will finally pay the loan off that paid for that convention. Bittersweet moment for me as I feel it wasn’t worth it all.

    Business Response

    Date: 05/04/2023

    The complainant received a full refund for the masquerade, which we've provided a screenshot of proof.  She received every photo op she purchased and we are able to provide pictures from the photographer.  We are not refunding the photo ops that were received.  

    Customer Answer

    Date: 05/04/2023

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ****

Epic Events & Entertainment is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.