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Business Profile

Event Ticket Sales

The Bureau Fashion Week LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 2,2025: I purchased two tickets for a New York Fashion Show on 7 Feb, 2025 hosted by merchant The Bureau. Total cost was $161.34.

    February 8, 2025: I contacted The Bureau customer service team via email to request a full refund for the 7 Feb, 2025 show citing that the quality of what was advertised is not what was provided including 1. Paid customers seating or standing sections were taken up by Bureau staff, refreshments had finished well before the show even started and the wait in the cold was over an hour and a half before entry was provided for no apparent reason in the New York February cold. Furthermore tickets were not even checked so it was unclear if the overcrowding in a small space was because of paid attendees or not, all of which meant you could barely see the show.

    Feb 20, 2025: “David” from The Bureau’s customer service team wrote “Regarding your refund request, I understand your concerns, and we want to handle this matter directly with you. I will review this with our team and get back to you as soon as possible with an update on the next steps.”

    March 7 and April 5, 2025: I emailed The Bureau’s website called to follow up with no response being provided by them since Feb 20, 2025.

    I had separately contacted **** on 8 Feb to open a dispute on the charge. I contacted them again on April 5 to flag I had got no response from the merchant. They informed me that the merchant had blocked **** from investigating so all I can do now is keep trying to get a response from The Bureaus or inform the BBB to help investigate and resolve this matter.

    I am seeking a full refund for a service that was not as advertised and an unresponsive merchant who will not confirm after saying they will review and come back with next steps.

The Bureau Fashion Week LLC is NOT a BBB Accredited Business.

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