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Business Profile

Facility Maintenance

Bells Maintenance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facility Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/3/2023 a technician from the Bell Group Handyman Service visited my home to assess an odor problem that appeared to be coming from the shower in the main bedroom of our home. The technician spent approximately 20 minutes at my home assessing the problem for which I paid him a fee of $75.00. Subsequent to the technician's visit, I received a phone call from a representative of the Bell Group Company indicating that a technician would be dispatched to my home to resolve the odor issue at my home. I asked the representative how much time would be required for the technician to resolve the issue at my home. She responded that the work would take from 1.1/2 to 2 hours to complete the plumbing repair at a cost of $427plus change. On 2/10/2023 a technician arrive at my home at 10:33am to resolve the odor issue at my home. The technician completed his work in 10 minutes. He then requested payment of $427.00. I asked him if there would be a fee adjustment since the work required far less time then I was previously told. he indicated that he was not in a position to adjust the bill but would call the Bell Group Office for me to discuss the matter with them. I then spoke with someone in the Bell group Office who indicated that the bill would not be adjusted, At that point I offered to pay something other than $427.00. The technician left my premises after stating that he could not accept anything less than $427.00. My complaint centers on the fact that the bells Group misrepresented to me the extent of the work that would need to be performed to justify an exorbitant charge for the work.

  • Initial Complaint

    Date:08/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not had AC in over a month. Third time since moving in April.

Bells Maintenance LLC is NOT a BBB Accredited Business.

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