Important information
- Customer Complaint:On 03/13/2025, the business contacted BBB and provided the following statement for its customers:
"If you are contacting us in regard to the RYOBI mower recall, please understand that they are working to get your claim resolved. RYOBI is working to get your order processed as soon as possible. If you have been in contact with RYOBI and received an order acknowledgement, no further action is required. However, please allow an additional 2-4 weeks for your replacement to be delivered."
Complaints
Customer Complaints Summary
- 404 total complaints in the last 3 years.
- 179 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ***** 40 Volt HP Brushless 21 in. Cordless Battery Walk Behind Self-Propelled Lawn Mower ************ FACTORY BLEMISHED from ****** ***** ****** on 3/8/2022. Today the mower died and is still under warranty, the self propel and LED lights work but the mower blade will not spin up so I can not mow, tried it with multiple batteries. Order ********** serial number ************** at ****** ***** ******. I would like a refund since I can't trust a ***** mower to be reliable. I was on hold with the ***** customer service for over 2 hours with no one picking up which is also disgraceful for a company so large
Business Response
Date: 05/15/2024
Hi. Thank you for speaking with us. As mentioned we are processing a refund check to be sent directly to you.Customer Answer
Date: 05/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****Initial Complaint
Date:05/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ***** mower on the 3rd and fully charged the 2 batteries that came with it. The batteries only lasted 14 minutes each! I would not have bought the mower if I knew this.Business Response
Date: 05/15/2024
Hi. We have left a couple of voices mail and sent an email to you. Please respond to either one so we can help resolve.Customer Answer
Date: 05/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ***** model RY48111 electric riding mower in April 2022 through **** ***** for mowing my 2 acre parcel. I have liked it very much but after only 56 hours useage the batteries suddenly will not charge. I have followed all charging and storage recommendations (inside insulated garage) and used the mower twice this year, but on the third attempt without warning the mower shut down. Now the charger, which was used successfully 3-4 days ago, suddenly will not stay on longer than 10 seconds. Tried all the recommended remedies with no luck. ******* ******* provider in Denver metroplex is 26 miles away, works out of his home, and can't test my charger for 3 weeks! Website pleas for assistance have gone unanswered. Trying to reach a human at ***** has been impossible so have been unable to discuss options. Only remedy is to buy new $252 charger online to see if that's the problem.. If not, I'll have to buy new batteries costing at least $800 for non-***** options. A $3,390 mower should last much longer before incurring such costs and the manufacturer should stand behind it with suitable warranties..Business Response
Date: 05/15/2024
Hi. We have reached out and left voicemails. Please give us a call back to help resolve.Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ***** **** ******** ******** in 2/23 & in 14 months it has stopped working. It has a 3 year warranty on it & i would like a replacement or a full refund.Business Response
Date: 05/15/2024
Hi. Thank you for speaking with us. As mentioned we are sending a replacement inflator directly to you.Customer Answer
Date: 05/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I supplied a model & serial# of the unit of inflator that I have & was sent the wrong one. I want a replacement of the one I have, not something else. Please send me the exact replacement of what I have that failed.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
****** *****Business Response
Date: 05/29/2024
The original is not available. What was sent is the newer equivalent.Customer Answer
Date: 05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I should have been told up front that the inflator that I have was no longer available & I would not have wanted a replacement. What I was sent is not as good as what I had. It is heavier , no handle , hard to read display, too small & the attachment is not easy to get on the tire nozzle without loosing air. It was nice that the company offered something to me but I am not really satisfied with what it is. I have had to order a original replacement on my own & pay extra out of pocket to get what I wanted, when I had a 3 year warranty on my old one. What good is a warranty if it can't be used for the original product? I like ***** products & have several of them. That is all I buy for their quality but it's a shame that this time it failed. Would like to see reimbursement back to help coop what I have put out on it. I hope you can stand behind your products, Thank you
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
****** *****Business Response
Date: 06/10/2024
Hi.. thank you for speaking with us. We are setting up a refund for the original product you had.Customer Answer
Date: 06/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Ok, that sounds good. I have already purchased 2 of the same inflator that I had that went bad, since I was not able to get it replaced straight from the company. I appreciate your help in this matter.
Regards,
****** *****Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my disappointment with the handling of my recent warranty claim for the batteries On April 4th, 2024, I contacted your customer service to initiate a warranty claim for my batteries, which were still under warranty. Despite phone calls and unanswered e mails, it has now been over a month since my initial contact, and I have yet to receive the replacement batteries. This delay has significantly inconvenienced me, as I rely on my ***** for maintaining my property. Without the functioning batteries, I am unable to use the equipment effectively, I understand that delays can occur, but over b a month-long wait without any updates or resolution is unacceptable. I urge you to expedite the processing of my warranty claim and provide me with the replacement batteries as soon as possible. I appreciate your attention to this matter and expect a prompt resolution. Please contact me at your earliest convenience to confirm the status of my claim.Business Response
Date: 05/13/2024
Hi. We have corrected the order and have this on the way for you. We have also left voice mail and email. If you have any question please respond to either. Thank youInitial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted **** ***** for the manufacturer warranty. Since all repair facilities are minimum 80 miles away from my city. I have email one such facility in Martinsville, VA, who have shown their inability because of a bad experience the manufacturer. Upon my contact again, I was given the name of 4 facilities to communicate and see who accept shipment for the repair. The manufacturer will then provide me a shipping label. One facility responded in affirmative. I then emailed the CSR for shipping label but got no response. Then called in a couple of time and was promised shipping label. However, the manufacturer failed to honor commitment.Business Response
Date: 05/07/2024
Thank you for speaking with us. As planned a shipping label has been sent out to you.Customer Answer
Date: 05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
The resolution I have requested is repair. The shipping label is one step in that direction. My shipment of the chemical sprayer is received by * * * ***** ****** ****** (authorized repair facility) and in their response mentioned 3 weeks but I didn’t understand what that mean.The issue will be resolved, when I get the sprayer in the working condition.
Regards,
**** *****Business Response
Date: 05/15/2024
The service center has what they need and working toward repairing as warranty for you.Customer Answer
Date: 05/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21641016, and have determined that this does not resolve my complaint.
I will wait till I get back my chemical sprayer in working condition
Regards,
Abid RafiqInitial Complaint
Date:04/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a stringed Ryobi cordless trimmer in less than a year and half my battery stop I tried contacting Ryobi for a new battery and to no avail I was unable to get assistance and a new batteryBusiness Response
Date: 04/30/2024
Thank you for speaking with us. As mentioned we have a replacement battery on the way to you.Customer Answer
Date: 04/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *****Initial Complaint
Date:04/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Can't register products. Website shows 404 not found. Contacted them using online form with no response. If I can't register how am I supposed to warranty anything out if needed...Customer Answer
Date: 04/24/2024
I am requesting a reply from said company as the why their website has been for almost 2 years and them to fix it.Business Response
Date: 04/29/2024
We do have a team that is consistently working our website.Customer Answer
Date: 04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
The business never responded, they expected me to register through Facebook messenger. No thanks.
Regards,
******** *****Business Response
Date: 05/02/2024
Hi. We will be glad to help walk you through this. We have left a voice mail and email. Please reply to whichever one works for you best.Customer Answer
Date: 05/06/2024
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.Thank You for your help and fixing your site! Tools have been registered.
Regards,
******** *****Initial Complaint
Date:04/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This mower quit working 5 weeks ago. I took it to ***** **** which is where it's still at waiting on parts under warranty. I have had to rent a mower and am now paying a yard service. I can not believe that this mower lasted a year 4 months for the priceBusiness Response
Date: 04/29/2024
Thank you for speaking with us. As stated the service center has completed your repair.Customer Answer
Date: 04/30/2024
The consumer stated this issue is resolved.Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a bunch of ***** outdoor equipment in May of 2023. I registered the equipment for easy warranty issues should they happen in the future, but 4 months later, the mower's blade stopped running. I splurged on this model and went all-electric. When I called into Care the lady told me she would submit to have it mailed off and I should keep an eye on my e-mail. After 2 weeks, I called back in but no response and texted with little help. They then offered me 2 service centers over an hour away each as the closest service locations. When calling, the service locations said they can't guarantee a repair and I would likely need to drop off the equipment meaning I would spend over 4 hours travelling back and forth just to see if they could repair it. I paid for one-off mowings waiting for the resolution and have recently tried to get in contact again. Their text/chat loops into an automatic "Thank you for using the chat" response, I have called in, waiting over 90 minutes and had no response and have requested 3 callbacks with no resolution. Today I checked my "5 year warranty" and they have shaved off 10 months from the warranty start date to July of 2022. Thankfully I uploaded the receipt that shows the purchase in May of 2023. Any and all help to resolve this issue would be greatly appreciated. In all honesty, I would prefer to get my money back and go with a different brand altogether.Business Response
Date: 04/29/2024
Thank you for working with us to resolve you issue. Please reach out directly if you have any other issues with the process.
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