Important information
- Customer Complaint:On 03/13/2025, the business contacted BBB and provided the following statement for its customers:
"If you are contacting us in regard to the RYOBI mower recall, please understand that they are working to get your claim resolved. RYOBI is working to get your order processed as soon as possible. If you have been in contact with RYOBI and received an order acknowledgement, no further action is required. However, please allow an additional 2-4 weeks for your replacement to be delivered."
Complaints
Customer Complaints Summary
- 405 total complaints in the last 3 years.
- 180 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** has issued a recall for certain lawnmowers due to a fire hazard. I called TTI on 4/29/25 for the ***** mower recall. The rep took my information along with the model and serial number. He then puts me on hold. When he returns, he said the mower was registered to somebody else and had already been replaced. How is that possible if I have it and still using it. He said he couldn't help me. On 4/30/2025, I reached out to a manager, Kris, who tried to help. After several back-and-forth communications, today, 5/13/2025, I was told the mower had been replaced and returned to the facility-TTI. They can't replace it. Again, I STILL HAVE THE MOWER, it is on RECALL!!
Business Response
Date: 05/15/2025
Hi. Thank you for speaking with us. We are shipping the replacement mower out to you.Customer Answer
Date: 05/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** * *****Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PURCHASED ***** 18 VOLT CORDLESS COMPACT 1/2 INCH DRILL ALMOST ONE YEAR AGO THIS MAY. IT STOPPED WORKING IN DECEMBER OF 2024. BROUGHT THE DRILL TO THE LOCAL HARDWARE STORE TO BE REPAIRD AS REQUESTED BY RYOBI. HARDWARE STORE SENT THE DRILL BACK TO ***** BECAUSE THEY COULD NOT REPAIR THE DRILL. I HAVE BEEN GOING BACK AND FORTH WITH ***** SINCE 1/20/25 WITH NO LUCK. I AM TOLD THE WARRANTY DEPT. MUST HELP WITH REPLACEMENT.Business Response
Date: 05/15/2025
Hi. Thank you for speaking with us. As stated we are shipping a replacement drill directly to you.Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a recall notice for an electric lawn mower that I had purchased from **** *****, It is a ***** 40V cordless mower, On March 12,2025 I followed the instructions and completed the required steps to disable my current mower with the promise that I would receive a replacement within 30 days. I have a confirmation email from ***** stating that my claim has been accepted and that I would be receiving the replacement within 30 days. They provided a confirmation number for the request and replacement order. On On April 15, 2025 I called for an update since I have not received the replacement yet and I was informed that it state 30 business days for the replacement to arrive which would be no latter then April 24. 2025. I called again on May 2nd to find out where the replacement mower was and I was told that it would arrive next week. As of Today May 12,2025 I have not received the promised lawn mower and I have spoken with several customer service representatives that tell me that someone will call me back and that never happens. I spoke to Seale, Keabstswe and he sent me an email to let me know that he was trying to escalate the issue. I keep getting the run around and still have no lawn mower as promised and I will have to go and buy another one since my HOA requires a neatly kept yard and as of now mine is not. No one calls me back and more importantly i have not received the mower as promised.Business Response
Date: 05/15/2025
Hi. Your mower has shipped. ***** ******** *************Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a ***** Pressure washer 9/2022, I am a homeowner and have always touted the reliability ***** has for DIY homeowners, I have a whole slew of ***** tools that I generally stand behind. Unfortunately this is one of the first ***** tools that went out on me, it is a *********** pressure washer. Everything runs but no pressure is generated. I reached out to **** ***** who referred me to *****, I called ***** today and was not offered too much help, the employee seemed to just want to get me off the phone as fast as possible. I was told to call a service center that is not ***** but just services ***** equipment (partner) over an hour away and figure it out with them. I contacted that service center and was told that they can take an initial look at it but it would be just an assessment to start. With this being 2+ hours round trip I dont have that kind of time to bring something to get "assessed", I have a warranty and I should be able to drop something off and get back my product working not make additional 2+ hour trips for service. On top of that the ***** user manual explicitly states that the washer needs to be stood upright during transport so shipping it is out of the question and I do not own a pickup truck to make the drive that far away while having the unit standing upright the whole time. All I can say is I am very disappointed with ***** and will likely no longer recommend them to my friends who are all buying homes and starting to accumulate tools. I would rather go with ****** ******* or someone else that I know will stand behind their products without any hassle. ***** is quick to state they offer a 3 year warranty but make you jump through hoops to get any kind of support. Paid over $350 to use a pressure washer a few times these past years and have it go out on me now.Business Response
Date: 05/15/2025
Hi. Thank you you for speaking with us. As mentioned we are sending a shipping label for you to ship the washer into the service center.Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ***** ************** *** *** Lawn mower. I loved it. I could pull a release handle to fold down to run the mower or up to storage it. It was not the most expensive model or the cheapest it was right in the middle and had all the features I needed and loved. I received notice that they were having a recall due to fires starting with the model I owned. They offered a replacement. I had to cut the power to the unit, take pictures send them. My replacement arrived in a box that was beaten and torn. I was so happy to finally get my replacement it had been months since I mowed my lawn, and it needed it bad. Upon removing my mower from the box, it looked totally different than the one I had purchased. My handle feature was not on this unit. I tried several times to contact someone from Techtronics to speak with about this issue. My unit was model ********** the closest unit to mine is a model ********. It has all the features my original one had. The ***** *** ** ********* *** *********** **** Mower. The included (2) 40V 6Ah batteries provide up to 70 minutes of runtime. The brushless motor and advanced electronics automatically react to mowing conditions by increasing the blade speed to eliminate bogging down and powering through the toughest cut. It’s equipped with a durable 21” deck that is lightweight, resists corrosion, and is covered by a limited lifetime warranty. When the job is done, the handles quickly and easily collapse for compact, vertical storage. Best of all, it is part of the 40V System – any 40V battery works with any 40V product. This *** ** ********* *** *********** **** Mower is backed by the 5-year manufacturer’s tool warranty, 3-year manufacturer’s battery warranty, and includes the ******** *** ** ********* *** *********** **** Mower, (2) ******* 40V 6Ah ******* Batteries, OP406 40V Rapid Charger, Grass Catcher Bag, Start Key, Mulch Plug, Side Discharge Chute. I also bought an additional 40V 6Ah battery because I have a huge yard.Business Response
Date: 05/14/2025
Thank you for speaking with us. as mentioned we are sending a replacement mower out to you.Customer Answer
Date: 05/14/2025
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *****Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a recall notice from TTI/***** for my ********** lawn mower on 02.06.2025. I contacted them on 03.03.2025 to begin the recall process. They provided instructions and requested additional information and we hade a few more communications up until 03.08.25 when I provided them the remainder of the information and documentation they requested. Nearly two weeks passed and I heard nothing back from them so I sent a follow up email on 03.20.2025. Hearing nothing again, I sent another follow up on 03.27.2025 to which they replied, apologized and stated "Your Ticket ID is 74880137, and you can expect delivery within 30 business days." More than 30 business days have passed and I have heard NOTHING from them and have received no delivery as promised. I informed them in the email on 03.27.2025 that I would be contacting the BBB if the matter was not resolved. They required me to disable my lawn mower and provide them photos which was completed on 03.08.2025 leaving me with no lawn mower during the most important season of the year.Business Response
Date: 05/15/2025
Hi. Thank you for speaking with us. As mentioned we have placed an order through your local **** ***** for you to pick up.Customer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]I received a phone call yesterday informing me that an order would be placed for me to pick up a lawn mower from a local **** ****** I was also told I would receive a text confirmation on the same day and a text once the lawn mower is ready to be picked up. She stated it should be ready within the next couple hours. I have not yet received ANY communication from **** ***** nor ***** since speaking with the lady on the phone.
Regards,
****** *******Business Response
Date: 05/16/2025
Thanks for working with us. Looks like your mower was picked up from **** ***** yesterday.Customer Answer
Date: 05/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email and a letter March 2025 that a ***** mower I purchased in April 2021 was recalled. The letter provided a number to call to confirm the mower I had was included. I called the number * ***** ******** on March 13 and spoke with Gilewa C*****. After answering a series of questions, including reading the serial number to the person, they sent me disabling instructions and told me to respond with pictures showing completion a they would send a replacement. I did as instructed and responded the same day with pictures showing the serial number and that I had cut the cord in two places, disabling the mower. On March 15 I received an email from ********************************** saying the serial number I provided had already been claimed. I emailed back asking what I needed to do, because I had not processed a claim until then. I did not hear back so I called the same number. I spoke with someone and told them I was concerned because of the reply I received. The person reassured me I would be receiving a replacement and I needed to wait 30 days. I confirmed he had the correct mailing address and waited. On April 21 I still hadn’t received a replacement. I spoke with Christinah M****** she told me she would escalate the issue to her supervisor. I emailed her on April 22 and did not get a reply. I called on April 23 and spoke to Phumlani B**** He also told me there was nothing he could do but would elevate it to his superior. I emailed him on April 25 asking for an update and didn’t hear back. Called on April 29 and was told they were working on it. That day I received the same email I had gotten before saying the serial number had already been claimed. On April 29 I called **** ****** they said they couldn’t do anything but gave me a different number to call. On May 5 I called 1(800)525-2579 and spoke with Eve. She said she would talk with her supervisor. I got a call back from her saying they are now refusing to send me a replacement.Business Response
Date: 05/12/2025
Unfortunately the serial number turned in was already claimed and replaced under the warranty.Business Response
Date: 06/17/2025
Unfortunately the serial number turned in was already claimed and replaced under the warranty.Customer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.
They never sent me my replacement.
Regards,
***** ********Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ***** 40V ****** ************ Tool from **** ***** on 12/28/24. Upon opening the package, I plugged the battery that came with the unit in and it would not charge. I attempted to charge it several times and would not charge at all. I contacted ***** immediatley and explained what was going on, They promised to send a replacememnt battey out right away.. I waited several weeks and never received the replacement battey., called back and was told the same thing again and also provided an order number which was not even associated with ***** replacement parts. I also called again 0n 4/23/25 and explained everything that had transpired and the representative assured me I would receive a confirmation number and tracking information which was never received. I need a replacement and also compensation for waiting so long and dealing with three different representatives that mislead me and gave false information regarding my replacement. ThanksBusiness Response
Date: 05/06/2025
Hi. Thank you for speaking with us. We have the battery on the way as well as an additional courtesy battery.Customer Answer
Date: 05/09/2025
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** **********Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ***** lawnmower was part of the recall. I sent pictures of my disabled mower on 3/21/25. After asking a few times for confirmation, I received an email from ***** Customer Support stating the model number of my replacement mower would be ************ On 4/9/25 my replacement mower arrived, it was left at my doorstep in a plain, thin cardboard box that was badly damaged. Upon opening the box, I found that the top of the mower was damaged from poor packaging. I opened the top of the mower to find the model number, which was ********** which according to ******* site is a discontinued mower. I email ***** Customer Support immediately with pictures of the damage and the incorrect model number. ***** Customer Support responded a day later with a generic email saying my mower shipped, but the tracking number provided was for the incorrect mower that was already delivered. I immediately responded again letting them know the mower I received was incorrect and damaged with pictures as proof. I did not received a response to this email. I called ***** Customer Support on 4/11/25, spoke with a representative and emailed the pictures of the incorrect/damaged mower. I even included the original email showing the model number I was supposed to receive. Since this time I have asked repeatedly for an update, but I have only been told by this representative that it has been escalated and there is no update. I called and spoke with another representative who said they would get back to me, but they have not. I tried emailing ***** Customer Support on 4/22/25 again, but the only response I received was the same generic email with the tracking number for the incorrect/damaged mower. At this point the incorrect/damaged mower has been sitting in my living room for two weeks and ***** will not give me any acceptable response.Business Response
Date: 05/01/2025
The mower was delivered 4/24/2025 ***** ******** *************Business Response
Date: 05/06/2025
Thank you for speaking with us. The mower has been resent to correct address.Customer Answer
Date: 05/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** ****Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It started with me sending them the recall information and verification of mower disable. The new mower take all of 30 days to get to me. The mower arrives in a partially opened box with nothing else wheel damaged and wouldnt roll. Emailed support the video of this then then they claimed they saw it when I called. Now email support is playing around waiting another month for a mower is ridiculous.Business Response
Date: 05/06/2025
Thank you for speaking with us. As mentioned we are shipping a new mower to replace the damaged one.
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